CRM Executive
5 days ago
**Company** : Tam Son International
**Deadline** : 31-03-2025
**Level** : Skilled Labor
**Location** : Ha Noi
**Number of Headcount** : 1
**JOB DESCRIPTION**
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
**Loyalty Program Management**:
- Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
- Implement personalized communication strategies to enhance client engagement and satisfaction
- Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
- Help with logistics, guest list management, communication, coordination & ROI of VIP events
- Oversee gifting inventory and track CRM spending budget
**Data Analysis and Insights**:
- Client database maintenance, deduplication & data capture process optimization
- Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
- Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
- Track KPIs and measure the success of CRM initiatives
**Cross-functional Collaboration**:
- Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
- Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
- Work closely with the IT department to build up, integrate and optimize CRM systems
**Continuous Improvement**:
- Stay abreast of industry trends and best practices in CRM and luxury retail
- Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
**JOB REQUIREMENT**
This role demands a strategic thinker who is passionate about luxury retail, possesses exceptional relationship-building skills, and thrives in a dynamic, customer-centric environment
- Customer connectedness and customer centric mindset
- Proven experience in CRM, preferably within the luxury retail sector
- Demonstrated success in managing VIP client relationships and loyalty programs
- Exceptional interpersonal and communication skills, capable of engaging with high-profile clients effectively
- Strong analytical mindset with the ability to interpret data and draw actionable insights
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Creative thinker with a passion for developing innovative CRM strategies to enhance client satisfaction and loyalty
- High level of attention to details
- Proficiency in CRM software and Microsoft Office Suite
- Bachelor’s degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous
- Business proficient English (B2 Business Vantage or IELTS 6.5)
**WHAT WE OFFER**
- Competitive salary packages with fixed 13th-month salary and performance bonus
- Premium health care insurance
- Annual performance review
- Sponsored sports activities
- Training section and rotation opportunities within subsidiaries
- Discount of 30-50% for Group's products
- Professional and creative working environment with up-to-date equipment
**ABOUT US**
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.
**LEVEL**
- Skilled Labor
**TYPE**
- Full-time
**CAREER**
- Marketing/CRM/Customer Service
**DEADLINE**
- 31-03-2025
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