Service Desk
2 months ago
**WORK LOCATION**
Ho Chi Minh
**LEVEL**
Junior
**EXPIRATION DATE**
30 Nov,2024
**JOB DESCRIPTION**
- Support to resolve customer’s problems encountered when using the company’s system.
- Most of customers come from US, Korea, Japan, Singapore, India, China, Turkey, etc.
**_Working time:_**
- Work 5 days/week; including weekends, holidays, Tet holiday.
- Work in 3 shifts in rotation following company’s arrangement
- Shift 1: 6 AM - 2 PM
- Shift 2: 2 PM - 10 PM
- Shift 3: 10 PM - 6 AM
**REQUIREMENTS**
- Ability to analyze, logical thinking.
- Good English; ability to write, read well.
- Can use office software (Word, Excel, Outlook).
- Strong analytical and critical thinking.
**_Priority:_**
- Experiences in Shipping & Logistic /Accounting/ERP
- Have a good spirit of learning, attitude and responsibility.
- Ability to work long-term.
- Knowledge of IT/ SQL and Database is an advantage
**BENEFITS**
- Well trained and dedicated to being able to catch the pace smoothly
- Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year
- 13th-month salary and bonus for holidays
- Team building once a month
- Company trip: 1 time/year
- PVI Healthcare Insurance
- Full social benefits in accordance with the company and the law of Vietnam
- Professional environment and clear procedures.
- Great opportunity to improve English
- Opportunity to learn Logistics and professional management system of project development process
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