Service Desk Engineer

6 days ago


Ho Chi Minh City, Vietnam Katalon Full time

**Service Desk Engineer**:
Katalon
- Ứng Tuyển

IT Support System Engineer
- Đăng nhập để xem mức lương
- Viettel Complex Building, 285 Cach Mang Thang 8 Street, District 10, HCMC, District 10, Ho Chi Minh- Xem bản đồ- Tại văn phòng- 3 giờ trước

**3 Lý Do Để Gia Nhập Công Ty**:

- Attractive Salary & Bonuses
- 19 Annual leave days
- Premium healthcare package for you and your family

**Mô Tả Công Việc**:
You will be a member of the IT Operations Team and be responsible for our Service Desk. The key scope of work will be responsible for maintaining the high standards of IT facilities for Katalon users, managing IT assets, and resolving support requests that service levels are achieved as well as meeting customer satisfaction and continuous global service delivery demands. You will also work closely with Human Resources, Finance & Accounting, Information Security, and Administration teams to implement the necessary processes to keep our IT services and assets highly available, efficient, and secure. Your day-to-day responsibilities will include but are not limited to:

- Assist all our users with any logged IT-related incidents when called upon
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- Accurately record, update, and document requests using IT service management
- Install and configure new IT equipment, and maintain the availability and efficiency of all IT assets (hardware and software)
- Liaise closely with Human Resources, Administration, and Finance teams for user onboarding and offboarding, asset management, and purchase requests
- Manage and report costs, invoices, and contracts on a monthly basis with the Finance team for controlling purposes
- Document and compilation all IT guidelines according to the IT service catalog supporting our internal customers & business
- Collaborate with the System Management team, and Security team to ensure the security of information during the onboarding and offboarding of users
- Support technical requests for internal offline/online, and offsite/onsite events; ensure the signal, sound, and visual are all pleasant
- Other tasks assigned by the IT Ops Manager

**Yêu Cầu Công Việc**:
**Knowledge and skills**:

- Experience with working on Windows 10, MAC OS, or Linux-based Distributions.
- A keen interest in networking and WAN technologies.
- Must be able to demonstrate a customer-first approach to support.
- The ability to liaise and communicate confidently and professionally with customer representatives at all levels.
- Natural aptitude for troubleshooting & problem-solving.
- Have solid experience in a helpdesk or technical support environment.
- Demonstrate good logical thinking and problem-solving skills.
- Good at English in communication skills including oral and written.
- Open-minded, eager to learn and grow.
- Flexible and willing to work outside core business hours as required.

**Education/Training Preferred**:

- Minimum College degree in Computer Science related field or equivalent work experience.
- Technical 2+ years experience in Service Desk and Asset Management.
- Certification of CCNA, LPI, Windows Server 2012, or other equivalent certificates is an advantage.

**Tại Sao Bạn Sẽ Yêu Thích Làm Việc Tại Đây**:
**At Katalon,** we bring together self-starting, open-minded, and talented people while promoting a transparent and growth-enabling working environment.** But don’t just take our word for it. Take a better look below**
- Attractive compensation package including** achievable Quarterly Performance Bonus** (modeled at 120% gross monthly salary) and **13th-Month Bonus**:

- **19 Annual leave days **and other supportive allowances
- Flexible working time and place together with high-end working equipment at the high-class new office at Viettel Building (Dist. 10, HCMC)
- **Diverse & International Working Environment with Agile culture**:

- **Premium healthcare package **for you and your loved ones
- A summer company trip, an annual year-end party, team-building activities,** and so much more fun are waiting for you**

**_Katalon is proud to be an equal-opportunity employer. _**_We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people._



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