L1/l2 IT Global Service Desk Analyst

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam OPSWAT Full time

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.

**The Position**

We are looking for a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall global service desk. You will get exposure to OPSWAT's IT leaders, work at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.

**What You Will Be Doing**:

- Hands-on interaction with different departments and people.
- Respond to user requests globally for service, troubleshooting problems and help develop solutions.
- Troubleshooting and supporting on-premises and cloud infrastructure issues.
- Assist and execute cloud production deployments based on playbooks
- Access management and securing customer data.
- Participate in business resiliency exercises and the incident response lifecycle.
- Work on incident and event correlation, fidelity related to incident monitoring, alerting, and management processes.
- Administration of identity & access management, vulnerability management, patch management, and endpoint management programs.
- Level 1 and Level 2 technical support for service requests and incidents.
- Contribute on IT Asset management.

**What We Need from You**:

- Bachelor's degree in computer science, or related majors.
- Proficient with Windows 10/11, Windows Server and/or Linux systems Server. Basic understanding of macOS
- Strong Microsoft Office 365 administration skills
- Basic understanding of networking and print services
- A can-do attitude and willingness to engage with departments and people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
- Strong oral and written communications skills.
- An ability to quickly assess issues, prioritize associated tasks, and efficiently manage time to resolve requests.
- Understanding of and passion for computers, technology, and learning.
- Eager to learn and grow in a fast-paced environment.

**It Would Be Nice If You Had**:

- One major Cloud provider (access management, networking, compute, serverless, databases, monitoring)
- Basic understanding of ITIL concepts - asset management, incident management, and service management, etc.
- Understanding of Security and Risk frameworks such as NIST CSF/800-53/800-171, Cyber Kill Chain, MITRE ATT&CK, OWASP, CSA, etc.
- Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.
- Knowledge of Cyber Security concepts, Cloud Platform Security, Risk Assessment, Network Security, IAM, Data Security and Governance.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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