IT Senior Service Desk Analyst
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Service Desk Operations:
- Handle escalated IT incidents and requests to ensure quick resolution.
- Provide expert-level support and guidance to junior IT service desk staff.
- Collaborate with other IT teams and departments to resolve complex issues.
- ITSM Development & Management:
- Develop, configure, and enhance modules on the ITSM platform.
- Implement ITSM system upgrades, patches, and maintain integrations with other business tools.
- Work closely with IT and business stakeholders to gather requirements and ensure ITSM System aligns with business needs.
- Process & Strategy Development:
- Recommend and implement improvements to service desk processes and policies.
- Drive continual service improvement initiatives.
- Document standard operating procedures and provide training to the team.
- Reporting & Analytics:
- Generate reports and dashboards to monitor service desk performance.
- Use ServiceNow analytics to identify trends and areas for improvement.
- Collaboration & Training:
- Mentor and train junior service desk analysts.
- Collaborate with other teams to improve end-to-end IT processes.
- Other ad-hoc duties as assigned by manager.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
- Academic:
- Bachelor’s degree or equivalent in Computer Science, Information Systems, or a related field.
- Experiences/Competencies:
- Experience:
- Minimum of 3 years in an IT Service Desk, IT Technical Support or similar role.
- Minimum of 3 years in developing, configuring, and administering any ITSM platforms such as ServiceNow, Ivanti, Freshworks
- Development Skills:
- Proficiency in JavaScript, HTML, and CSS.
- Knowledge in developing and customizing cloud based ITSM Portal widgets.
- Experience with Flow Designer and IntegrationHub.
- Best Practices & Methodologies:
- Strong understanding of ITIL Framework.
- Communication & Problem-solving:
- Excellent troubleshooting skills.
- Strong interpersonal and communication skills.
- Certifications:
- ITIL v3, ITIL 4 is a plus.
- ServiceNow System Administrator certification is a plus.
- ServiceNow Implementation Specialist or Application Developer certification is a plus.
- Other Skills:
- Fluent in English across reading, speaking, listening, and writing.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,CNTT - Phần Mềm,Data Analytics,IT Support
Đại Học
Không yêu cầu
-
IT Service Desk Dispatcher
6 months ago
Ho Chi Minh City, Vietnam ELCA Việt Nam Full time**In this role**: The IT Service Desk Dispatcher plays a pivotal role in optimizing the use of internal and field resources by efficiently dispatching daily service requests. This involves closely monitoring and managing incoming client requests through a ticketing system. Additionally, the dispatcher serves as the initial point of contact for basic analyst...
-
L1/l2 IT Global Service Desk Analyst
7 months ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
L1/l2 IT Global Service Desk Analyst
6 months ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
L1/l2 IT Global Service Desk Analyst
3 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
L1/l2 IT Global Service Desk Analyst
4 weeks ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...
-
Business Analyst
1 day ago
Thành phố Hồ Chí Minh, Vietnam CyberLogitec Vietnam Full time**WORK LOCATION** Ho Chi Minh **LEVEL** Senior **EXPIRATION DATE** 31 Jan,2025 **RESPONSIBILITY** - Responsible for collecting functional requirements from business users, analyzing, and translating them into technical functionalities for the development team to do developments. - Ensure enhancement are creating a business value - Conduct necessary...
-
IT Service Desk Engineer
3 months ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Global Service Desk
2 months ago
Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH SPS Vietnam - Chi Nhánh Tại Cần Thơ Full time**Mô tả công việc**: (Mức lương: 20 - 32 triệu VNĐ) **Job Overview**: The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business. In this role, your job...
-
Senior Data Analyst
8 months ago
Ho Chi Minh City, Vietnam LittleLives Inc Pte Ltd Full timeHo Chi Minh City- Work Type: Full Time- Little Lives, a leading provider of innovative solutions for the education sector, is seeking an experienced Senior Data Analyst to join our team. In this role, you will play a crucial part in driving data tracking initiatives and conducting in-depth analysis to derive valuable insights. As a Senior Data Analyst, you...
-
Senior Research Analyst
3 months ago
Thành phố Hồ Chí Minh, Vietnam Cushman & Wakefield Full time**Job Title** Senior Research Analyst **Job Description Summary** The role of the Analyst/Senior Analyst - Research and Consulting Services is to remain up to date in the property sector and be on top of all transactional data and any information that might affect any particular sector/s within the industry. The role will involve preparing/supporting the...
-
IT Engineer/service Desk Engineer, Visily
6 months ago
Ho Chi Minh City, Vietnam Visily Full time**Company Description** Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing...
-
IT Engineer/service Desk Engineer, Visily
6 months ago
Ho Chi Minh City, Vietnam KMS Technology Full timeVisily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch: - ** QASymphony** - test management platform, merged with Tricentis, valued at $2B - ** Kobiton** - mobile testing platform, raised $34M with...
-
Senior Business Analyst
6 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 4 hours ago- Skills: - Business Analyst- Agile- Product Manager**Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: **What you need to do** A Business Analyst’s main duties...
-
Senior Business Analyst
6 months ago
Ho Chi Minh City, Vietnam Hitachi Digital Services Full timeHitachi Digital Services *** - Helios Bldg + QTSC9, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh- Hybrid- Posted 5 hours ago- Skills: - Business Analyst English **Top 3 reasons to join us**: - International working environment - Competitive compensation package and benefits - Interacting with leading-edge technologies **Job...
-
Senior Business Analyst
6 months ago
Ho Chi Minh City, Vietnam FPT Software Full timeFPT Software *** - F-Town 3, 3 Võ Chí Công, Phường Long Thạnh Mỹ, Thu Duc City, Ho Chi Minh- At office- Posted 6 hours ago- Skills: - Business Analyst English Data Analyst **Top 3 reasons to join us**: - Global Exposure - Fast Track Career - Diversified Jobs & Technologies **Job description**: **Responsibilities/ Daily tasks you will take...
-
IT Business Analyst/ Sw Consultant
6 months ago
Ho Chi Minh City, Vietnam IT-Development Vietnam Full timeIT-Development Vietnam *** - 5.04, DC Tower, 111 D, Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh- At office- Posted 13 hours ago- Skills: - Business Analyst English IT Support **Top 3 reasons to join us**: - Competitive salary and bonus - Premium healthcare package for family - Excellent working environnement **Job...
-
Business Analyst
6 months ago
Ho Chi Minh City, Vietnam Got It Full timeGot It *** - 9-11 Nguyễn Văn Thủ, ĐaKao, quận 1., District 1, Ho Chi Minh- At office- Posted 21 hours ago- Skills: - Business Analyst Agile Product Manager **Top 3 reasons to join us**: - Competitive Salary - Flexible and quality working environment - Employee Stock option **Job description**: **What you need to do**: - A Business Analyst’s...
-
Senior Policy Analyst
6 months ago
Ho Chi Minh City, Vietnam Australian Consulate - General Full time**Mô tả công việc**: (Mức lương: 50 - 59 triệu VNĐ) SENIOR POLICY ANALYST (MEKONG-AUSTRALIA PARTNERSHIP) PN HCHI086 - LE 6 Monthly salary range: VND 57,245,281 to VND 64,430,069 Working for the Department of Foreign Affairs and Trade (DFAT), the Senior Policy Analyst... **Chức vụ**: Nhân viên/Chuyên viên **Hình thức làm...
-
Senior Front Desk Executive
8 months ago
Ho Chi Minh City, Vietnam Compass Offices Full timeOur Client Services team is the cornerstone of Compass Offices as they are dedicated to the delivery of exceptional customer service to our tenants and guests. Based on the front desk of one of our modern and stylish centres you will represent Compass and work in great team environment. Our centres operate during business hours so these unique positions do...
-
IT Analyst
6 months ago
Ho Chi Minh City, Vietnam Absolute Software Full timeEnsure Vietnam’s server and desktop environment meet with corporate standards established by the head office - Ensure all Global IT Systems adhere to IT Security Best Practices - Proactively monitor systems enterprise-wide - Support and administer network infrastructure, including hardware, software and configurations. - Plan, implement and maintain...