IT Analyst

6 months ago

Ho Chi Minh City, Vietnam Absolute Software Full time

Ensure Vietnam’s server and desktop environment meet with corporate standards established by the head office
- Ensure all Global IT Systems adhere to IT Security Best Practices
- Proactively monitor systems enterprise-wide
- Support and administer network infrastructure, including hardware, software and configurations.
- Plan, implement and maintain network security measures in order to protect data, software and hardware.
- Work with stakeholders to document business requirements
- Document solution technical requirements
- Work with IT Leadership on operational excellence in terms of improved policies and procedures
- Ensure that network documentation remains up to date
- Work with IT Leadership on project planning, budgets and setting team objectives
- Remain current with industry trends and emerging technologies
- Provide advanced technical support as needed to team members
- Act as a mentor for local junior IT Analyst
- Ensure Help Desk cases/tickets are resolved in a timely manner
- Act as senior technical contact for system diagnostics, failures and root cause analysis
- Be available for On Call emergency work and planned project work after-hours

***What You'll Need**:

- 3 or more years’ experience as an Enterprise Windows Systems Administrator
- Experience troubleshooting network LAN issues
- Experience configuring and managing network routers, switches and firewalls
- 3 or more years’ experience running VMWARE Virtualized Environments
- Experience working in Enterprise SAN Environments from vendors like NetApp, EMC and IBM. NetApp cdot experience considered an asset
- Experience as an IT Technical Project Manager
- Extensive patch management experience, in particular for Windows servers and VMWARE Hosts
- Experience with F5 Appliances considered an asset
- Experience with Solarwinds Monitoring Tools considered an asset
- Excellent English writing and speaking skills

***Education**:

- University degree in a related field such as Computer Science or Computer Engineering is preferred, or at least 5 years’ experience in field
- Cisco or other network-related certifications desirable
- Microsoft Enterprise certification are encouraged

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