Service Desk Technician
3 days ago
**The Role**
Our world class Information Technology team is seeking a Service Desk Technician to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem, and determine and implement solutions.
**What the Team wants you to know**:
Being a Service Desk Technician at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to configure and administer highly complex SaaS environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path.
**What you'll do**:
- Be part of an empowered culture where you are a key contributor to the success of the company.
- Provide day-to-day technical support to employees via Helpdesk Ticketing System.
- Troubleshoot and resolve basic client hardware, operating system, and software related problems.
- Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.).
- Assist with New-hire orientation and manager On/Off-boarding tasks.
- Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements).
- Create Solutions/documentation as needed.
- Create/Remove User Accounts in various systems as needed.
- Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption.
- Manage vendors to install and configure equipment.
**What you bring**:
- 1+ years of System Administration or Service Desk support experience is highly preferred.
- Must have good working knowledge of Windows/OS X/Linux operating systems.
- Excellent organizational and interpersonal skills along with good verbal and written skills.
- Strong customer service skills.
- Able to quickly adapt to fast changing priorities and deadlines.
- Able to work with minimum supervision.
- Experience managing service and procurement vendors
**Preferred Qualifications**:
- Experience on Helpdesk Ticketing System (Freshservice, ServiceNow, Jira Service Management )
- Experience managing MDM software (Jamf, Kandji, Airwatch, Intune, Casper )
- Experience scripting languages (Bash, PowerShell, Python, Perl )
- Experience Data Validation/Excel/PowerBI...
**Education**:
- ** **BS degree in Computer Science, Computer Engineering, or related technical field or equivalent.
**Our Company**
**Our Story**
Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.
-
Service Technician
4 days ago
Ho Chi Minh City, Vietnam Kone Full timeCurrently, we have open positions of Service Technician. 4 positions will be based in Ha Noi and 1 position will be based in Da Nang. Please find job description for your reference. Let me know if it is of your interest and we can discuss in details. Service Technician’s role is to perform all the service operations on site, according to the service...
-
IT Service Desk Specialist
18 hours ago
Ho Chi Minh City, Vietnam Hitachi Vantara Corporation Full timeThe Company This position will be a key member to the VDC Service Desk team, which support all BAU (Business as usual) users activities for Hitachi Vantara Vietnam, and a part of global function (Service Desk / Desktop Operation). There's many opportunities to interact and support IT and non-IT users, support business growth and have chance to participate...
-
IT Senior Service Desk Analyst
2 weeks ago
Ho Chi Minh City, Vietnam Techtronic Industries Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Service Desk Operations: - Handle escalated IT incidents and requests to ensure quick resolution. - Provide expert-level support and guidance to junior IT service desk staff. - Collaborate with other IT teams and departments to resolve complex issues. - ITSM Development & Management: - Develop,...
-
IT Service Desk Manager
2 weeks ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
IT Help Desk Executive
2 days ago
Ho Chi Minh City, Vietnam AnyMind Group Full time**What You Will Do**: - Check damaged laptops condition, propose work with vendors to come up with repairing solutions - Work with vendor to manage company internet - Support apps installation (Microsoft Office, printer, adobe, other apps) for new hires and reset laptops for resignees - Manage company server - Manage company external accounts (Microsoft...
-
Solar Service Technician
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam ELITE ASIA (SG) PTE. LTD. Full time**Responsibilities**: - Perform varying corrective, preventive, and emergency maintenance for solar PV systems. - Interact with customers on a professional level as part of a multi-tasking team. - Perform onsite installations, repairs, and troubleshooting. - Check and provide complete documentation to clients. - Carry out site root analysis. - Attend the...
-
Maintenance Technician
4 days ago
Ho Chi Minh City, Vietnam Kone Full timeAt KONE, our mission is to improve the flow of urban life. KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. We believe KONE is a great place to work. We offer inspiring and engaging job opportunities and support professional growth...
-
L1/l2 IT Global Service Desk Analyst
5 days ago
Ho Chi Minh City, Vietnam OPSWAT Full timeOPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...
-
Field Service Technician
4 weeks ago
Ho Chi Minh City, Vietnam Công Ty TNHH Krones Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Installation, set up and commission individual machines of the Krones product portfolio depending on the technical specialization of the technician (e.g. filling technology) under the guidance of an experienced service technician at the beginning and later independently 2. Perform troubleshooting...
-
Customer Service Agent
2 weeks ago
Ho Chi Minh City, Vietnam JLL Full timeJLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...
-
Customer Service Agent
18 hours ago
Ho Chi Minh City, Vietnam JLL Full timeAbout JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...
-
IT Help Desk Coordinator
2 weeks ago
Ho Chi Minh City, Vietnam Ampere Computing Full time**The Role** Our world class Information Technology team is seeking an IT Help Desk Coordinator to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates...
-
Services Engineer
2 weeks ago
Ho Chi Minh City, Vietnam JobsGO Recruit Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Service Engineer is responsible for installation of HSC Milling machine, supporting in after - Electrical / Mechanical Engineering - Repair Technician - Customer Service Technician And as a Services Engineer in Roeders, you will have a profound training in Germany. The main duties include: -...
-
L1/l2 IT Global Service Desk Analyst
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam OPSWAT Full timeOPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...
-
Nail Technician
18 hours ago
Thành phố Hồ Chí Minh, Vietnam DOT BEAUTY SALON Full time**Job Purpose**: The Nail Technician is detail-oriented and provides clients with high-quality manicures, pedicures and nail treatments. The Nail Technician does gel nails, acrylic nails, polygel and sculpting, is specialized in nail art and can create beautiful and unique designs on client’s nails. **Principal Accountabilities**: - Recommending various...
-
Service Technician
3 weeks ago
Ho Chi Minh City, Vietnam Kone Full timeCustomer relationship management - Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) - Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer...
-
Manufacturing Automation Service Desk Engineer
2 weeks ago
Thành phố Hồ Chí Minh, Vietnam INTEL Full timeThey provide support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Service Desk's main responsibilities will be, but not limited to: - Diagnose and resolve a variety of issues, including but not limited to process, software, and...
-
Deskside Support Engineer
3 days ago
Ho Chi Minh City, Vietnam SSquad Global Full time**Responsibilities** - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...
-
Ie Technician
2 weeks ago
Ho Chi Minh City, Vietnam Jabil Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...
-
Airport Services Agent
3 days ago
Ho Chi Minh City, Vietnam Qatar Airways Full timeWe are currently recruiting for Airport Services Agent in Saigon, Vietnam. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...