Service Desk Engineer

2 months ago


Thành phố Hồ Chí Minh, Vietnam ELCA Full time

ELCA

***
- CII Building, 152 Điên Biên Phủ, Ward 25, Binh Thanh, Ho Chi Minh- At office- Posted 5 hours ago- Skills:

- IT Support

Database

Networking

**Top 3 reasons to join us**:

- Attractive remuneration package with 18 days off
- Smart people, interesting project & swiss quality
- Travel opportunities to Switzerland

**Job description**:

- As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

- Serve as the first point of contact for internal customers seeking technical assistance with the ticketing system
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
- Replace parts as required
- Direct unresolved issues to the next level of support personnel
- Your mission includes delivering professional and timely services in relation with all office IT infrastructure."
- You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.

**Your skills and experience**:

- At least 3 years experience in IT services
- Good communication skills and advanced level of spoken and written English.
- Have an IT certificate or other equivalent diploma
- Basic User & Group Active Directory and cloud
- Knowledge of desktop operating systems: Linux, Windows desktop and Mac OS and database (i.e. SQL, Oracle)
- Good -solvingical and evaluative skills;
- Self-study on new technology and willing to improve on technical skills;"
- An ability to adapt to different demands
- A high working discipline
- Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
- Advocate of the clien-oriented mindset.
- Nice to have:_
- Experience working for a foreign company
- Certifications on Amazon AWS / Azure
- Experience as a database administrator (DBA)

**Why you'll love working here**:

- Professional European-based company
- Attractive salary
- Performance bonus of up to 4 months‘ salary
- Opportunities for travel to Europe
- Hybrid home/office working model
- Flexible working time
- Structured training & development roadmap
- Good work-life balance
- Premium healthcare insurance
- Loyalty programs
- Well-being activities
- Annual company trips and team-building events

**ELCA**:
ELCA is a leading Swiss Information Technology Services Company
- Company type
- IT Service and IT Consulting
- Company industry
- N/A- Company size
- 301-500 employees
- Country
- Switzerland- Working days
- Monday - Friday
- Overtime policy
- No OT



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