IT Service Desk Specialist

4 days ago


Ho Chi Minh City, Vietnam Hitachi Vantara Full time

The Company

This position will be a key member to the VDC Service Desk team, which support all BAU (Business as usual) users activities for Hitachi Vantara Vietnam, and a part of global function (Service Desk / Desktop Operation).
There’s many opportunities to interact and support IT and non-IT users, support business growth and have chance to participate in many other aspect of information system, like security compliant, end point security etc.

**Responsibilities**:

- Set up new / refreshing desktops/ laptops for HVN users.
- Make sure endpoint devices are compliant with Hitachi Vantara global policies
- Support local activities for ISO 27001 compliant (monthly tasks, asset management,..)
- Support System and Network team in various Core Infrastructure project
- Propose and improve working process (Built machine image, ticketing system)
- Working on In-house service desk system and industry’s de-facto standard for ITIL ticketing system (Service-now)

Skills required:

- Take challenge and ownership
- Proactive and careful
- Understand IT Operation Standard.
- Adaptability with new change.
- Critical thinking and Problem Solving Skills.
- Strong IT knowledge and wide range experience.
- Good English

Preferred:

- PowerShell/script experience
- Network - CCNA
- Windows/Linux Administrator
- IT Service Management (ITIL) experience

**Location**

District 12, HCMC, Vietnam.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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