IT Service Delivery Senior Specialist

5 months ago


Ho Chi Minh City, Vietnam Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Troubleshooting issues
- Managing help desk partner and ticketing systems
- Act as the 1st escalation point to all support calls / service requests
- Coordinating with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems
- Developing a disaster recovery and risk mitigation plan
- Working with external partners, auditors and consultants on risk management and regulatory compliance projects
- Assist top management in making decisions that will improve service delivery and customer satisfaction
- Integrate useful customers’ suggestions into delivery plans and policies
- Communicate with all parties involved in the service delivery process
- Work together with team members to develop service agreements and supports that will assist in service delivery
- Suggest appropriate technologies to be adopted so as to meet present and future demands of the business.
- Job Requirements

**Qualifications**:

- University Diploma in Computer Science, Information Management or equivalent
- English certificate level C or equivalent

Knowledge and skill
- At least 2 year of Services Delivery and/or Infrastructure, Cloud Services.
- Experience with system installation, configuration, and analysis
- Thorough knowledge of networks and cloud computing
- Knowledge of data protection operations and legislation
- Leadership and organizational skills
- Having good knowledge on Finance/Insurance domain
- Having good communication and maintenance relationships with partners, customers
- Good communication (both verbal and writing) skills

Competencies
- Leadership Capability Model - Intermediate
- Lead and support the team throughout operational change by listening and encouraging others to support each other.
- Ensure everyone has an opportunity to express their views and be encouraged to think differently so that we generate ideas to create value.
- Embraces change ad adapts to new ways of doing things.
- Motivate others to innovate and support new ideas.
- Excellent communication, leadership, and problem-solving skills


  • Delivery Consultant

    6 months ago


    Ho Chi Minh City, Vietnam SoftwareOne Full time

    Job Function: Software & Cloud Services The role: As a Senior Delivery Consultant, you will be responsible for planning, executing, and managing the implementation of AWS solutions for our clients. This includes managing on-premises to AWS cloud migrations as well as cloud-to-cloud migrations. You will work closely with our clients to understand their needs,...


  • Ho Chi Minh City, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...


  • Ho Chi Minh City, Vietnam VNG Full time

    The **Service Delivery Director** (SDD) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDD develops a “trusted advisor” relationship with their partner Customer Manager and develops and leads the overall ongoing operational management for the VNG...

  • Network Engineer

    5 months ago


    Ho Chi Minh City, Vietnam OPSWAT Full time

    OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology...

  • Senior L&d Specialist

    5 months ago


    Ho Chi Minh City, Vietnam KMS Technology Full time

    KMS Technology was established in 2009 as a U.S.based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by...


  • Ho Chi Minh City, Vietnam Melia Hotels International Full time

    **_“The world is yours with Meliá”_** Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our...


  • Ho Chi Minh City, Vietnam Zoetis Full time

    The Senior Technical Specialist/Senior Associate Technical is a member of Zoetis Companion Animals (CA) Technical team that builds scientific-leading positioning of all Zoetis CA brands while providing excellent technical supporting services to internal teams, external partners, vet pratitioners as well as customers in assigned territory. Working mostly with...


  • Ho Chi Minh City, Vietnam VNG Full time

    VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital...


  • Ho Chi Minh City, Vietnam Skedulo Full time

    The Senior Technical Support Specialist role is responsible for the on-going management of customer issues and success. They’re responsible for managing bugs and escalated issues, with the ability to give the customer confidence that their issues will be resolved in a timely manner. They are a part of the ‘Technical Support’ sub-team within the...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Ho Chi Minh City, Vietnam Sun Life Vietnam Insurance Company Limited Full time

    Sun Life Vietnam Insurance Company Limited *** - LIM Tower 3, 29 A Nguyen Dinh Chieu, Da Kao Ward,, District 1, Ho Chi Minh- Hybrid- Posted 4 hours ago- Skills: - Database Software Architect **Job description**: **_ Job purpose:_** - The Delivery Manager of Digital Platforms Services is responsible for successfully delivering projects as well as...


  • Thành phố Hồ Chí Minh, Vietnam Zalo Full time

    Hồ Chí Minh Full-time Adtima is the strategic commercial partner of Zalo, specializes in providing digital marketing solutions for big corporations to engage with millions of Vietnamese users on Zalo ecosystems (Zalo, ZingMP3, BaoMoi, Znews). Our products and services ranged from Paid Ads, PR Content Marketing, Digital engagements, and CRM solutions. We...


  • Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a...


  • Ho Chi Minh City, Vietnam Amanotes Full time

    **Office & Workplace Services / Ho Chi Minh City, Vietnam** - Objectives **Senior Office Happiness Operations Specialist **is responsible for managing various areas relating to the workplace: office management, vendor management, office operations budget & expense management and coordinate for internal engagement activities to bring employees the great...

  • Senior Specialist

    2 months ago


    Thành phố Hồ Chí Minh, Vietnam PNJ Full time

    **NƠI LÀM VIỆC**: - Hồ Chí Minh (Quận Phú Nhuận) **CẤP BẬC**: - Nhân viên **HÌNH THỨC**: - Nhân viên chính thức **BẰNG CẤP**: - Đại học **KINH NGHIỆM**: - 4 - 7 Năm **MỨC LƯƠNG**: - Lương thỏa thuận **NGÀNH NGHỀ**: - Bán lẻ / Bán sỉ, Dệt may / Da giày / Thời trang, Hàng gia dụng /...


  • Ho Chi Minh City, Vietnam SVTECH Full time

    **Position**: Senior **Learning and Development Specialist**: **Location: Ho Chi Minh City**: **Quantity: 01**: **Level: Senior/Manager**: **Report to: HR Director**: **Your role & responsibilities**: A Senior Learning and Development (L&D) Specialist plays a crucial role in coordinating all corporate learning and development activities within an...


  • Ho Chi Minh City, Vietnam Mouser Electronics Full time

    The Service Excellence & Training Team provides quality assurance, detailed guidance, coaching, and training on sales processes, programs and systems in a manner which ensures total quality and exceptional customer service. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Team player and role model who motivates teams to provide excellent customer service. -...


  • Ho Chi Minh City, Vietnam CÔNG TY TNHH SHR VIỆT NAM Full time

    **JOB DESCRIPTION** IT Application **Position: Dept.**:IT Senior Specialist **Direct Superior**:Supervisor **Working Place**:Bien Hoa Factory **Gender**:Male/ Female **Age**:30 or below **I. JOB SUMMARY** This position shall cooperate with vendor and user department to develop and maintain existing IT Application systems related to Production. **II....

  • Senior Sale

    5 months ago


    Ho Chi Minh City, Vietnam Navigos Search Full time

    **Mô tả công việc**: (Mức lương: 23 - 34 triệu VNĐ)Sales operation Sales order processing in CRM, ensure data entry accuracy Preparation of sales contract documents Maintain shared folder to record all sales related documents Coordinate with logistics on deliveries to ensure delivery deadlines can be met Coordinate task with sales to ensure...


  • Ho Chi Minh City, Vietnam Chi Nhánh Công Ty Cổ Phần Pymepharco Tại Thành Phố Cần Thơ Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - This position acts as a senior specialist for Procurement activities on mainly Marketing Service across all divisions and locations. - Sourcing new suppliers and vendors. - Sourcing commercial branding materials (POSM i.e brochure, leaflet, banner ), gimmick, event/PR/media services and negotiating...