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Receptionist

3 months ago

Ho Chi Minh City, Vietnam NielsenIQ Full time

ABOUT THIS JOB

The Receptionist position is the first point of contact for all that enter the facilities. This position is responsible to provide top notch customer service, engaging positively with everyone that enters and provides responses, escalating as needed. This position will coordinate as needed with the on site Facilities team, janitorial, security, etc.

RESPONSIBILITIES
- Create pleasant entry experience for employees, customers and visitors
- Receive requests and triage with the appropriate teams (IT, Real estate, etc)
- Support onsite meeting requests, providing support for room reservations and engaging AV team as needed for equipment support
- Manage catering requests
- Coordinate security badges for associates & guests
- Monitor coffee room & office supplies, coordinating orders as needed
- Perform other administrative support duties as required by the department, office and all visitors
- Manage and coordinate postal services
- Handle all incoming phone calls in a polite manner with standard greetings and transfer to the concerned parties, and take messages if the receiver is not available to take the calls
- Screen incoming phone calls when necessary e.g. hard sell or any other no business related disturbing phone calls

**Qualifications**
- Relevant education and experience required
- Minimum 3+ years of progressively responsible experience
- Excellent communication skills (written and verbal)
- On site role with no hybrid work

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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