Guest Service Agent

4 months ago

Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise related services, and bid farewell to guests.
- The Receptionist will act at all times in a courteous, safe and efficient manner, in accordance with the Gallery’s policies and procedures, ensuring that a high level of service is maintained.
- If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
- Warm welcome/greeting provided to the guests
- Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
- Well-groomed and professional, wearing a uniform
- Uniform, name tag and Sheraton pride pin meets standard
- Guest name used during the experience, when known
- Further assistance offered to the guest
- Warm and sincere closing offered and appreciation demonstrated
- The overall experience met guest expectations and was free of negative detractors

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Professional working environment under Marriott International
- Work alongside a high-performing and self-starting team in one of the leading hotels in Ho Chi Minh City
- Details of orientation, induction programs, learning tools and courses equipped
- Free duty meals, uniform and parking
- 24/24 personal accident insurance, social insurance, health insurance
- Competitive salary and benefit

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good communication skills in English and Vietnamese
- Able to work shift and public holidays
- Hard working, friendly, great attitude

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu

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