Guest Service Agent

6 months ago


Ho Chi Minh City, Vietnam Holiday Inn & Suites Saigon Airport Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- **Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Bachelor’s degree / higher education qualification / equivalent in Hotel Management - 1 or more years in Front Office/Guest Services role - Must speak Vietnamese and English fluently - Good writing skills. - Well-versed in Excel, Word and Powerpoint - Problem solving, reasoning, motivating, organizational and training abilities. - Good communication skills with the ability to communicate in different ways to different employees. - Ability to build good working relationships with different employees

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Performs the audit balances and prepares all works for audit in an orderly fashion - When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival - Perform other duties as assigned. - Aware and familiar with measures and procedures to follow during emergency situations - Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety. - Follow SOPs and P&Ps - Adhere to all local governmental regulations, brand standards, hotel and company policies and procedures Accountability Key Metrics: - Colleague Heartbeat - Guest Love - Loyalty Recognition - Loyalty Enrolment - Quality - Total Revenue - RevPAR - Carbon Reduction Decision Making Responsibilities: - Within the authority as assigned to Guest Service Agent in terms of compensation to guests - Within the authority as assigned for Hotel Band 9 role
- **Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu


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