Guest Services Agent

5 days ago

Ho Chi Minh City, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages. Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation. Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Get competitive salary & service charge
- Have 12 annual leave days for a working year
- Work 5 days per week - 2 days off per week
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
- Get 24/24 accident insurance during the term of the hotel contract

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Enthusiastic, resilient, can-do attitude
- Passionate with hospitality and hotel industry
- Good English is an advantage
- High school diploma
- No related work experience is required
- No supervisory experience is required

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu

  • Guest Service Agent

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 24 hour service Phục vụ khách 24h Check-in & out for guests. Làm thủ tục nhận phòng và trả phòng cho khách Offer Hotel's services to guests upon checking in Cung cấp những dịch vụ trong khách sạn cho khách khi khách vào ở Escort guest to room after done...

  • Guest Services Agent

    1 week ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23141591 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Services Agent

    2 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24094936 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    2 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23138086 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Guest Service Agent

    1 week ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations,...

  • Guest Service Center Agent

    4 days ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23125700 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests,...

  • Customer Service Agent

    3 weeks ago

    Ho Chi Minh City, Vietnam JLL Full time

    JLL supports the Whole You, personally and professionally. JOB SCOPE Customer Service Agent will be responsible for all day to day operation of the Front Desk area as well as the Lobby area. Customer Service Agent is the communication bridge between Residents and the Property Management. RESPONSIBILITIES Receive and transfer telephone calls from outside...

  • Guest Service Agent

    7 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24180391 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, District 1, Ho Chi Minh City, Ho Chi Minh, Viet Nam, 0 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming...

  • Guest Services Agent

    4 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Job Number** 24174850 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24192931 **Job Category**Rooms & Guest Services Operations **Location**Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins,...

  • Customer Service Agent

    1 week ago

    Ho Chi Minh City, Vietnam JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Guest Service Center Agent

    3 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    **Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Bình Thạnh - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 04/03/2025 17:07 MÔ TẢ CÔNG...

  • Guest Service Center Agent/operator/nhân Viên

    2 weeks ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. - Align your working practices and conduct with Sheraton Saigon Hotel and Towers’ Vision; consistently strive to meet and exceed the...

  • Guest Service Center Agent/operator/nhân Viên

    4 days ago

    Ho Chi Minh City, Vietnam Khách sạn Sheraton Sài Gòn Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) - Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates. - Align your working practices and conduct with Sheraton Saigon Grand Opera Hotel’ Vision; consistently strive to meet and exceed the...

  • Guest Services Center Agent

    3 days ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**25013959 **Job Category**Rooms & Guest Services Operations **Location**Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam, 700000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and...

  • Guest Service Agent Club Lounge Le Méridien Saigon

    3 weeks ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24034564 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Monitor club lounge for seating availability, service, safety,...

  • Guest Service Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam The Grand Ho Tram Strip Full time

    Be well versed with the depot facility and services to be able to provide directions and information to guests. - Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest. Especially for the Casino. - Warmly greet the guest, assist with luggage, give directions in...

  • Guest Experience Agent

    4 days ago

    Thành phố Hồ Chí Minh, Vietnam THE DECK SAIGON RESTAURANT Full time

    **Hạn nộp**: 21/02/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 2 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 21/01/2025 18:52 MÔ...

  • Guest Service Officer

    2 weeks ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Check-in & out for guests. 2. Offer Hotel’s services to guests upon checking in 3. Escort guest to room after done check-in procedure. 4. Support guest with his/her luggage at any time 5. Do all cashier activities including money exchange 6. Perform wake -up calls service 7. Provide...

  • Guest Services Center Supervisor

    4 days ago

    Ho Chi Minh City, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Supervising and managing guest services center section. - Accountable for performance of section of GXP champion. - Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. - Receive, record, and relay messages...