Reservation Agent

3 weeks ago

Hanoi, Vietnam Grand Mercure Hanoi Full time

**Hạn nộp**: 11/07/2023

**Mức lương**: 5 - 8 triệu
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Du thuyền
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
12/06/2023 12:34
Mô tả công việc

**1st primary**: Focus on Deliver the good service to Guest, company, Travel Agent:

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral then response the guest, company, agent
- Processes reservations from the sales office, other hotel departments, and travel agents, OTA
- Processes cancellations and modifications and promptly relays this information to the related department as front desk, housekeeping
- To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, credit card number with expiry date, room rates and any pre-arrange limousine airport pick-up, etc.
- Prepare today arrival and handed to reception-one day before the actual arrival.

**2nd primary**: maintain the operation of Reservations meet with guest expectation, hotel standard:

- To check the last night no-show and cancellation report and follow up
- To check and follow up daily trace to make sure all trace is resolved
- Processes advance deposits on reservations handle to FO make prepayment.
- Book room reservation requests, enter rooming lists and update accurate information in the system.
- Manage group reservations, constant communication with event planner and balancing inventory.
- Ensure the best selection for the guest and ensure revenue is maximized through upselling.
- To follow up availability and rate charts on TARS and other booking systems / channels.
- Recommend property facilities and assist guest with information and special requested.
- Filing all documentation regarding reservation works.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.

Quyền lợi được hưởng
Follow to the policy of Hotel & Accor
Yêu cầu công việc
- Areas of study Hospitality Management
- Minimum of 1 years of relevant experience in the hotel industry
- Languages essential English (Fluent)
- Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Good communication skills
- Good Time management

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