Reservation and Communication Agent
3 weeks ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.
Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols.
Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.
Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
Logs and organize wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Effectively communicate with all departments for guest requests and ensures that proper recordings of requests are logged in the appropriate system (e.g. KnowCross).
Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Oversee accuracy of room blocks and reservations by monitoring all GDS channels, hotel websites and OTA platforms.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
Report any issue or damages and breakdowns found to the relevant department. Follow up with the work order status to ensure that issue is resolved.
Adhere and comply to all departmental procedures, workplace safety and security policies set by the company.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
Competitive salary
Participating in social insurance, health insurance and unemployment insurance at the contracted salary
Enjoy monthly service fee with high rate
Be rewarded on Holidays, New Year and special occasions of the year
13th month salary bonus according to revenue
Participate in periodic team bonding activities
To develop career in a dynamic and professional international working environment
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
More than 3 years of experience working in a related position at 3 & 4 star hotel resorts or more.
Good leadership and team management skills
Ability to communicate, train, solve problems, handle situations quickly
Work pressure
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
-
Reservation and Communication Agent
2 weeks ago
Hanoi, Vietnam Capella Hanoi Hotel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...
-
Reservation and Communication Agent
3 weeks ago
Hanoi, Vietnam Capella Hanoi Hotel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...
-
Reservation Agent
2 weeks ago
Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time**Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) - Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents. - To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to...
-
Reservations Agent
2 weeks ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24048348 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...
-
Reservation Agent
1 week ago
Hanoi, Vietnam dolce by wyndham hanoi golden lake Full timeXem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Reservation Agent**: - **Mã tin đăng: 3369281**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...
-
Reservation Agent
2 weeks ago
Hanoi, Vietnam Khách sạn JW Marriott Hà Nội Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) JOB SPECIFIC TASKS - To be well-versed with the facilities and services offered by the hotel. - To master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities etc. for better upselling and “ shoptalk” performance. - To be well-versed...
-
Senior Supervisor Reservation
2 weeks ago
Hanoi, Vietnam Capella Hanoi Hotel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) o Ensures consistent delivery of personalised service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. - Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. - Be the champion of the...
-
Reservation Trainee
2 weeks ago
Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time**Mô tả công việc**: (Mức lương: Từ 1 triệu VNĐ) - To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure. - To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours. - To ensure that all Correspondence and...
-
Guest Service Agent
7 days ago
Hanoi, Vietnam Avani Full timeCompany Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...
-
Reservation & Customers Services
1 week ago
Hanoi, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordination with Space Control & Sales for booking orientation & handle reservation - Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition. - Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies. - AWB...
-
Reservations Executives Hanoi
3 weeks ago
Hanoi, Vietnam Discova Full time**Job no**: 517520 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **Discova a different career!** **About Us** The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the...
-
Reservation Manager
2 weeks ago
Hanoi, Vietnam Khách sạn JW Marriott Hà Nội Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Administration - To coordinate office activities to ensure work updates are consistently maintained and all correspondences promptly handled on the same day received. - To ensure that all reservations are thoroughly reviewed prior to guest’s arrival. - To take charge of special requests and any...
-
Reservation Executive
2 weeks ago
Hanoi, Vietnam Discova Full time**Job no**: 520222 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **Reservations Executive** **Discova** is on the lookout for a motivated, people-oriented **Reservations Executive **to join our global team! **About the Opportunity** As a member of the Reservations team, the Reservations...
-
Admissions Counselor Student Agent
2 weeks ago
Hanoi, Vietnam Musitechnic Full timeAdmissions Counselor - Student agent for recruiting students to college Experience in digital marketing and online advertising Experience in recruiting talents / students from the states. Educational and professional experience in music production, sound recording and mixing, video game design, audio / video production and social media posting, etc. Strong...
-
Front Desk Agent
1 week ago
Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. - To implement all policies and procedures in enhancing the quality of service. - To provide courteous and efficient service to all internal / external guests. To ensure...
-
student Recruitment Manager
2 weeks ago
Hanoi, Vietnam Australian college of vocational education and training Full timeAble to drive enrolment numbers in ACVET courses through network of local education agents - Work closely with ACVET’s social media marketing team in proofreading social media posts and advertisement for the local market - Work closely with ACVET’s market research team who will provide relevant local leads for education agents - Assist in identifying and...
-
Communications and Csr Manager
2 weeks ago
Hanoi, Vietnam Aloha Consulting Group Full timeDevelop and implement a coordinated, coherent, and engaging CSR program for all audiences in order to establish, maintain, and defend a positive reputation for the firm that will aid in realizing its commercial goals in Vietnam. - Promote the companys programs, products, and activities in support of the companys strategic objectives by using conventional...
-
Sales Executive
2 weeks ago
Hanoi, Vietnam Công Ty TNHH Khiri Travel Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Respond to agent requests, leading to successful bookings - Prepare customized travel itineraries in our system, prioritizing our preferred hotels and experiences - Make quotations with accuracy and commercial mind set - Collaborate with colleagues in different departments, such as Accounting,...
-
Executive Floor Agent
2 weeks ago
Hanoi, Vietnam Movenpick Hotel Hanoi Full time**Job Description**: Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day. Receive meeting booking information from Executive Floor guests and arrange for guest accordingly. Be responsible for all issue funds, foreign currencies...
-
Front Desk Agent
4 weeks ago
Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. - To implement all policies and procedures in enhancing the quality of service. - To provide courteous and efficient service to all internal / external guests. To ensure...