Reservation Agent

1 week ago


Hanoi, Vietnam Khách sạn JW Marriott Hà Nội Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
JOB SPECIFIC TASKS
- To be well-versed with the facilities and services offered by the hotel.
- To master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities etc. for better upselling and “ shoptalk” performance.
- To be well-versed in all reservations handling process; proficient in operating the reservations systems and equipment.
- Must at all times keep the level of abandoned calls to the minimum to increase sales opportunities
- To upsell whenever possible to maximize on occupancy and revenue levels.
- To fully understand market segmentation to accurately qualify/track reservations to ensure 100% accuracy in marketing/production reports generated.
- To maintain an accurate and updated filing systems of all correspondence.
- To assume duties and responsibilities as delegated by Reservations Manager/Supervisors.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
**BENEFITS**:

- 02 months of probation with Full salary

Service charge

Social Insurance
- Attractive remuneration package & 13th month salary
- Local and International training course
- 05 working days

02 day-off per week
- Duty meal & Uniform provided by hotel
- Taxi for late night shift

Free motorbike & car parking
- Cross training & Cross exposure & Task force opportunities
- Associate Appreciation Week

Takecare culture
- Baby born gift

Birthday gift

Marriage allowance

Bereavement allowance
- Free yoga classes

Annual health check

Annual vacation
- Associate special discount for hotel rooms and F&B services at International Marriott properties
- Career path in the most respected and prestigious hotel companies in the world.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good English

Strong communication

Service mind
- 01 year experience in the same position.
- Hotel & Sales background is preferred

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành chính Văn phòng

Trung cấp - Nghề
Không yêu cầu


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