Front Desk Agent

5 days ago


Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
- To implement all policies and procedures in enhancing the quality of service.
- To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
- To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
- To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
- To be able to up sell room accommodation during high occupancy to maximize revenue.
- To handle reservation tasks in the absence of reservation team.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Local and international training course
- 05 working days
02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Allowance for Night shift
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 2 years of related experience in International hotels
- Strong Knowledge of Opera V5
- Good communication skills
- Strong problem solving and handling complaints skills
- Organized, responsible and independent
- Fluent in English

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu


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