Guest Service Agent

6 months ago

Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.

2. Give guest complete and immediate attention to any complaint and request.

3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.

4. Be knowledgeable about daily hotel operations, room information, and other services.

5. Strictly follow all cash handling and banking procedures.

6. Perform guest registration, room assignment and accommodate special requests of all guests.

7. Seek opportunities to up-sell to achieve individual target and team target.

8. Perform check-in and check-out for guests in accordance with hotel standards.

9. Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.

10. Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.

11. Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.

12. Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.

13. Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)

14. Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.

15. Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.

16. Perform other tasks assigned by Supervisor and Upper Management.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 2 months of probation with full salary & service charge.
- Team building activities.
- Annual Summer Outing/Health checkup
- Accident insurance 24/24
- Uniform, Laundry service is provided by Hotel
- Delicious and nutritious meal at Hotel's Staff Cafeteria
- International working environment and friendly teammates.
- Other benefits according to Company's policy.

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
1. One or two years’ experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.

2. Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.

3. Extensive knowledge of Opera system and POS software and Computer skills

4. Good command of English and Vietnamese

5. Open-mindedness.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Đại Học
Không yêu cầu

  • Guest Service Agent

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Welcoming guests Be well groomed at all time and maintain a friendly cheerful attitude To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times Courtesy and politeness are to be observed at all times and freely communicate with...

  • Guest Service Agent

    6 months ago

    Hanoi, Vietnam Novotel Hanoi Thai Ha Full time

    **Job Description**: - To welcome and check-in guests and to provide personalized service to every guest, both local and international. - To handle guestroom Key Cards, mails, messages and attend to guest inquires. - To check out guests and ensure that all payments are collected. Work Experience - Diploma in Tourism / Hospitality Management - Minimum 1...

  • Guest Services Center Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24032851 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23203401 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Service Agent

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061846 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Services Agent jw Marriott Hotel Hanoi

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23132395 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent jw Marriott Hotel Hanoi

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23197281 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Center Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24033573 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Can Tho, No. 209, 30/4 Street, Can Tho, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance...

  • Guest Service Officer

    6 months ago

    Hanoi, Vietnam Ascott Full time

    About Us When you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Across a variety of...

  • Airport Services Agent

    6 months ago

    Hanoi, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Hanoi, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Guest Services Center

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23140939 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance...

  • Agent-at Your Service

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23146889 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Reservations Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24048348 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Services Associate Iii

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24031625 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Associate Iii

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23154937 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Reservation and Communication Agent

    6 months ago

    Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...

  • Telephone Operator/at Your Service Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24032307 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • At Your Service Agent/telephone Operator

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055884 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • Senior Airport Services Agent

    6 months ago

    Hanoi, Vietnam Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Hanoi, Vietnam as Senior Airport Services Agent. Job Role Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures...

  • {pullman Hai Phong}guest Service Supervisor/giám

    6 months ago

    Hanoi, Vietnam Khách Sạn 5 Sao Pullman Hải Phòng Full time

    **Hạn nộp**: 29/02/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngô Quyền - Hải Phòng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 27/01/2024 13:55 MÔ TẢ CÔNG...