Assistant Front Office Manager
4 days ago
**Job Description**:
- In charge of personnel recruitment, development plans for team members.
- Duties include daily operation, Champion of loyalty program, assign roster according to hotel business requirement, maintain and reinforce brand standards, performance management and coaching of Front Office team.
- Areas of responsibilities include Front Desk, Executive Lounge, Service Centre, Fitness Center and Bell Service.
- Guide and coach Front Office team to succeed in Brand Audits with high result.
- Effectively guide and counsel employee to reflect service strategies and procedures to meet the standards of Accor brand.
- Work directly with Front Office Manager to analyse guest satisfaction scores and trends; and develop action-plans to effectively improve services quality.
- Co-operate with Director of Sales and Sales Team to prepare and provide full services for high-profile business, convention, entertainment groups to the hotel.
- Coordinate with Security) for proper fire and emergency evacuation procedures.
- Any other duties that may be assigned by The Management.
**Benefits**:
- Bachelor Degree in Hospitality, Hotel Management.
- Minimum of 3-5 years of relevant experience in the hotel industry.
- Strong working knowledge of Opera PMS, Microsoft Outlook, Microsoft Office.
- Knowledge of travelling or visa requirements in Vietnam.
- Knowledge of local laws and regulations regarding immigration.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills
- Quick thinking, strong problem handling skills
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