Front Office Supervisor

3 weeks ago


Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Assist in executing all operational procedures of the Front office department.
- Ensure that all services provided are anticipatory, promoting outstanding / exceptional guest satisfaction at all times.
- In charge of the Reception area during the shift
- Report to Duty Manager/ Front Office Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
- Maintain communication channels between hotel guests and all departments both verbally and in writing as required
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
- Monitor group activity, allocating groups together where possible, ensuring a smooth process, and communicating arrival times to relevant departments
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
- Act as a Departmental Trainer to perform Training and Quality Control Checks

Other detail responsibilities will be discussed during the interview.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 2 months of probation with FULL salary and service charge
- Basic salary and monthly service charge and Up-selling Incentive following hotel policy
- Hotel pays full for employee PIT, Social - Medical insurance AND Personal Accident Insurance 24/24
- 13th month salary guarantee in labor contract and more depends on business situation
- Duty meal in working day and uniform provided by the hotel
- Annual leave policy advantage than Labor Code, 12 Annual leave in 1st year contract and increase by year
- Work 8hours/day, 1.5 day off/week
- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.
- A great opportunity for stable and career development

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- A team player person with an attitude to learn, service mindset, open and positive thinking
- Good command of spoken and written English with strong computer skills.
- Initiative, courteous, hard working and attentive to details.
- Experience in same position is an advantage. International resort or hotel experienced is preferred. Sales experience in 4-5 star hotel at least 2 year (1st priority).
- Long - term career orientation with the hotel
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ

Trung cấp - Nghề
Không yêu cầu



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