Front Office Supervisor
6 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Training/ Coaching FO
Roaster schedule management of Receptionist
Meeting and greeting residents, tenants and visitors
Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for residents, tenants and/ or visitors
To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants
Monitoring and control of building access in cooperation with Security Department
Constant lobby cleanliness and order
Answer directly or forward all external telephone calls according to company policies and procedures
Maintain up-to-date knowledge of all building so that guests will receive accurate and prompt information when requested
Greet callers with a cheerful and pleasant voice within three rings
Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of residents, tenants and visitors, in an efficient and courteous manner.
Respond to emergency situations calmly and effectively, according to company guidelines
Ensure to record specific details in the logbook for handovers
Be fully aware of the emergency procedure & the list of phone number to call
Maintain good working relationships and cooperation with all other departments
Inform relevant departments and management office about residents/ tenant's requests, enquiries, complaints etc and follow up to ensure that these are resolved
Ensure that all furniture, decorative finishes and/ or equipment located within or immediately outside of the lobby, the reception area is kept in a tidy and where necessary, coordinate with the management office and other departments to ensure repairs, cleaning etc. are carried out in a timely manner
Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area.
Updating residents/ tenants list, including temporary guests etc.
Reasonably cooperate and coordinate with the Receptionists to resolve any problems which may occur at reception
Any further tasks necessary for the smooth operations of the Building
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
13th month salary
KPI Bonus
There is a bonus regime on holidays and Tet
Annual Leaves
Social insurance, health insurance, unemployment insurance
Health care insurance PVI
Periodic health examination
Company trip, team building
**Yêu cầu bằng cấp (tối thiểu)**: Đại Học
**Yêu cầu công việc**:
Working Time: 48 hours/week (8 hours per shift: 8am-5pm)
Graduated from Intermediate/College/University in Hospitality or Hotel or Tourism Management
Female: over 1m55; Male: over 1m65
From 2 year experience in related field
Good English communication
Smiling, attentive, enthusiastic, friendly, sociable
Driven, competence, flexibility and a willingness to learn
Ability to work effectively under pressure
Good in writing reports and presentations
Leadership skill
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn
Đại Học
Không yêu cầu
-
Front Office Supervisor
6 months ago
Hanoi, Vietnam Mercure Hanoi La Gare Full time**Job Description**: As our next Front Office Supervisor reporting directly to the Front Office Manager, you will: - Assist in leading the Front Office Team to deliver an incomparable service experience - Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift - Always uphold positive,...
-
Mgr-front Office Ii
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...
-
Assistant Front Office Manager
5 months ago
Hanoi, Vietnam No 9 Cat Linh street, Quoc Tu Giam Ward, Dong Da District, Hanoi Full time**Job Description**: - In charge of personnel recruitment, development plans for team members. - Duties include daily operation, Champion of loyalty program, assign roster according to hotel business requirement, maintain and reinforce brand standards, performance management and coaching of Front Office team. - Areas of responsibilities include Front Desk,...
-
Front Office Operations Manager- Casino Hotel
6 months ago
Hanoi, Vietnam Manhattan Group Full timeWe are actively seeking an experienced and **Mandarin-speaking Front Office Service Manager** to lead the guest and front office services of a casino hotel. **Position: Front Office Service Manager** **Location**:Southeast Asia **Language Requirement: Mandarin Speaking** **Key Responsibilities**: - Oversee the Front Office operations, ensuring a...
-
Assistant Front Office Manager
5 months ago
Hanoi, Vietnam MOVENPICK Full time**Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...
-
Japanese Front Office
5 months ago
Hanoi, Vietnam HÔTEL du PARC Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)* Main responsibilities of Front Office: - Assist in executing all operational procedures of the Front office department. - Assist guests in checking in, checking out and any acceptable requests they may have - Responsible to follow hotel rules and regulations, maintains a friendly, neat and...
-
Front Office Manager
5 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24018152 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Front Office Agent
5 months ago
Hanoi, Vietnam AccorHotel Full time**Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital...
-
Front Office Manager
5 months ago
Hanoi, Vietnam Hyatt Place Ha Long Bay, Bai Chay Full timeSummary You will be responsible for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations To deliver the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including...
-
Front Office Supervisor
6 months ago
Hanoi, Vietnam MOVENPICK Full time**Company Description** Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi. Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the...
-
Butler Staff
6 months ago
Hanoi, Vietnam Khách sạn Sheraton Sài Gòn Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - The role of the Butler will be to accommodate the requests and needs of all guests in the Tower and Club Lounge of the Sheraton Hanoi Hotel. - The Butlers will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to...
-
{pullman Hai Phong}guest Service Supervisor/giám
5 months ago
Hanoi, Vietnam Khách Sạn 5 Sao Pullman Hải Phòng Full time**Hạn nộp**: 29/02/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngô Quyền - Hải Phòng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 27/01/2024 13:55 MÔ TẢ CÔNG...
-
Supervisor-housekeeping
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24098296 **Job Category** Housekeeping & Laundry **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure...
-
Front Desk Officer/customer Service
5 months ago
Hanoi, Vietnam Công Ty TNHH Phòng Khám Chuyên Khoa Trị Liệu Thần Kinh Cột Sống Hoa Kỳ Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Greet patients in a professional manner at their arrival & on the telephone. - Organizing & scheduling appointments; - Updating & filling out patient’s medical file; - Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s...
-
Front Desk Supervisor
5 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24032300 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and closing reports in the...
-
Assistant Manager
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24085060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...
-
IT Department Supervisor
3 weeks ago
Hanoi, Hanoi, Vietnam Gear Inc Full timeJob Title: IT Helpdesk SupervisorAbout the Role: The IT Helpdesk Supervisor will be responsible for the day-to-day operations of the IT department at Gear Inc. The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to communicate effectively with both technical and non-technical staff.Key Responsibilities:...
-
HRbp Supervisor
6 months ago
Hanoi, Vietnam Talent Search Adviors Full timePosition**:HRBP Supervisor** Location**:Long Bien, Hanoi** **KEY RESPONSIBILITIES** 1. Recruitment: - Work closely with Sorting Managers/Supervisor to make a workforce planning and hiring planning by monthlylquaterly/yearly to align with Business Needs. - Ensue hiring lead time (SLA) as per requirement of requested Departments and positions. - Coordinate...
-
Office Executive
5 months ago
Hanoi, Vietnam Positive Thinking Company Full time**We are a Great Place to Work-Certified with 90% of our team members in Vietnam agreeing that we are a great place to work!** At the Positive Thinking Company, we are looking for your talent to strengthen and grow our community of experts. Joining us is joining a company that resembles you, building itself as you express your talents, your passion, and...
-
Duty Manager
6 months ago
Hanoi, Vietnam Pan Pacific Hotels Group Full time**Vietnam*** **Pan Pacific Hanoi*** **Rooms*** **Job Grade**: Full Time Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites. If you have a passion for the industry and are driven by...