Front Office Supervisor

3 weeks ago

Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Training/ Coaching FO

Roaster schedule management of Receptionist

Meeting and greeting residents, tenants and visitors

Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for residents, tenants and/ or visitors

To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants

Monitoring and control of building access in cooperation with Security Department

Constant lobby cleanliness and order

Answer directly or forward all external telephone calls according to company policies and procedures

Maintain up-to-date knowledge of all building so that guests will receive accurate and prompt information when requested

Greet callers with a cheerful and pleasant voice within three rings

Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of residents, tenants and visitors, in an efficient and courteous manner.

Respond to emergency situations calmly and effectively, according to company guidelines

Ensure to record specific details in the logbook for handovers

Be fully aware of the emergency procedure & the list of phone number to call

Maintain good working relationships and cooperation with all other departments

Inform relevant departments and management office about residents/ tenant's requests, enquiries, complaints etc and follow up to ensure that these are resolved

Ensure that all furniture, decorative finishes and/ or equipment located within or immediately outside of the lobby, the reception area is kept in a tidy and where necessary, coordinate with the management office and other departments to ensure repairs, cleaning etc. are carried out in a timely manner

Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area.

Updating residents/ tenants list, including temporary guests etc.

Reasonably cooperate and coordinate with the Receptionists to resolve any problems which may occur at reception

Any further tasks necessary for the smooth operations of the Building

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th month salary

KPI Bonus

There is a bonus regime on holidays and Tet

Annual Leaves

Social insurance, health insurance, unemployment insurance

Health care insurance PVI

Periodic health examination

Company trip, team building

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Working Time: 48 hours/week (8 hours per shift: 8am-5pm)

Graduated from Intermediate/College/University in Hospitality or Hotel or Tourism Management

Female: over 1m55; Male: over 1m65

From 2 year experience in related field

Good English communication

Smiling, attentive, enthusiastic, friendly, sociable

Driven, competence, flexibility and a willingness to learn

Ability to work effectively under pressure

Good in writing reports and presentations

Leadership skill

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn

Đại Học
Không yêu cầu

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