Front Office Operations Manager- Casino Hotel

2 weeks ago


Hanoi, Vietnam Manhattan Group Full time

We are actively seeking an experienced and **Mandarin-speaking Front Office Service Manager** to lead the guest and front office services of a casino hotel.

**Position: Front Office Service Manager**

**Location**:Southeast Asia

**Language Requirement: Mandarin Speaking**

**Key Responsibilities**:

- Oversee the Front Office operations, ensuring a seamless and exceptional guest experience.
- Lead a dedicated team in managing check-in/check-out procedures, reservations, and concierge services.
- Utilise your Mandarin language skills to effectively communicate with international guests and lead a diverse team.
- Collaborate with other departments to ensure smooth coordination and provide guests with memorable experiences.

**Qualifications**:

- **Proven experience in a Front Office leadership role within larger hotels (400+ rooms).**:

- **Fluency in Mandarin is crucial for effective communication with both the team and diverse guests.**:

- **Strong leadership skills with a track record of managing teams in the hospitality industry.**:

- **Exceptional guest service mindset and the ability to handle various aspects of front office operations.**

**Perks & Benefits**:

- Competitive salary based on experience and expertise.
- Opportunity to be part of a culturally rich and thriving hospitality environment.
- Career growth and development within a prominent casino hotel.

If you are a Mandarin-speaking Front Office professional with a history of managing larger teams in the hospitality sector, we invite you to apply

Application Question(s):

- Do you speak Mandarin?
- Have you worked in a larger hotel of 400+ Rooms or in a Casino Hotel?



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