Telephone Operator

5 months ago

Hanoi, Vietnam Movenpick Hotel Hanoi Full time

**Job Description**:
Process all incoming and outgoing calls accurately and courteously

Assist guests with international calls and directory queries. Address guests by name whenever possible

Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor

Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Be aware of local telephone listings and frequently dialed numbers

Reveiving and posting all guest correspondences, items when requiered

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Good knowledge of the softwares Material Control (MC), Cadena shift assignment. Key in the Cadena working shift for all Front desk’s staffs. Create a request/purchase when requiered.

Filling Registration Card to guest folio after completed declairation. Ensure that there no lost of any them.

Be fully conversant with hotel fire & life safety/emergency procedures

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

Minimum College education

Minimum 1 year of relevant experience

Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

**Benefits**:
Employee benefit card offering discounted rates in Accor Hotels worldwide

Develop your talent through learning programs by Academy Accor

Opportunity to grow within your property and across the world

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability

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