Reservation and Communication Agent

3 weeks ago

Hanoi, Vietnam Capella Hanoi Hotel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.

Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols.

Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.

Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.

Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.

Logs and organize wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.

Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

Effectively communicate with all departments for guest requests and ensures that proper recordings of requests are logged in the appropriate system (e.g. KnowCross).

Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Oversee accuracy of room blocks and reservations by monitoring all GDS channels, hotel websites and OTA platforms.

Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support

Report any issue or damages and breakdowns found to the relevant department. Follow up with the work order status to ensure that issue is resolved.

Adhere and comply to all departmental procedures, workplace safety and security policies set by the company.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Competitive salary

Participating in social insurance, health insurance and unemployment insurance at the contracted salary

Enjoy monthly service fee with high rate

Be rewarded on Holidays, New Year and special occasions of the year

13th month salary bonus according to revenue

Participate in periodic team bonding activities

To develop career in a dynamic and professional international working environment

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
More than 3 years of experience working in a related position at 3 & 4 star hotel resorts or more.

Good leadership and team management skills

Ability to communicate, train, solve problems, handle situations quickly

Work pressure

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu

  • Reservation and Communication Agent

    2 months ago

    Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...

  • Reservation and Communication Agent

    3 weeks ago

    Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...

  • Reservation and Communication Agent

    1 week ago

    Hanoi, Hanoi, Vietnam Capella Hanoi Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.Be the champion of the hotel's offerings and...

  • Reservation Agent

    3 weeks ago

    Hanoi, Vietnam Grand Mercure Hanoi Full time

    **Hạn nộp**: 11/07/2023 **Mức lương**: 5 - 8 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Đống Đa - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Du thuyền Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Reservations Agent

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24048348 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservation Agent

    2 weeks ago

    Hanoi, Vietnam dolce by wyndham hanoi golden lake Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Reservation Agent**: - **Mã tin đăng: 3369281**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi...

  • Reservation Sales Agent

    3 weeks ago

    Hanoi, Vietnam InterContinental Hanoi Westlake Full time

    **Hạn nộp**: 31/12/2023 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Reservation Agent

    2 months ago

    Hanoi, Vietnam Lotte Hotel Hanoi Full time

    **Hạn nộp**: 31/01/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 16/01/2023 09:41 Mô tả công...

  • Senior Reservation Agent

    4 days ago

    Hanoi, Vietnam Meritel Hanoi Full time

    **Hạn nộp**: 31/03/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 06/02/2024...

  • Reservation Trainee

    1 week ago

    Hanoi, Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    Mô tả công việc:(Mức lương: Từ 1 triệu VNĐ) To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure. To followup on Billing Letters and send out Confirmation Slip when required during 24 hours. To ensure that all Correspondence and Billing...

  • Clerk-reservations

    1 week ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24106999 **Job Category** Reservations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Manager

    1 week ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24089815 **Job Category** Reservations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages...

  • Reservation Trainee

    3 weeks ago

    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    **Mô tả công việc**: (Mức lương: Từ 1 triệu VNĐ) - To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure. - To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours. - To ensure that all Correspondence and...

  • Reservation Trainee

    3 weeks ago

    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery Full time

    **Hạn nộp**: 31/08/2023 **Mức lương**: Dưới 1 triệu Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Hoàn Kiếm - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí N/A Cập nhật 03/08/2023 17:39 Mô tả công việc To take...

  • Guest Service Agent

    2 months ago

    Hanoi, Vietnam Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Nhân Viên Đặt Phòng

    3 weeks ago

    Hanoi, Vietnam Dream Dragon Resort Full time

    Nhân viên đặt phòng (Reservation Agent) **Hạn nộp**: 15/08/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Đồ Sơn - Hải Phòng Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Kinh doanh & tiếp...

  • Reservations Manager

    4 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23077176 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Reservations Manager

    1 day ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23077176 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Reservation & Customers Services

    2 weeks ago

    Hanoi, Vietnam Công ty TNHH Indo-Trans Keppel Logistics Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordination with Space Control & Sales for booking orientation & handle reservation - Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition. - Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies. - AWB...

  • Reservations Executives Hanoi

    4 weeks ago

    Hanoi, Vietnam Discova Full time

    **Job no**: 517520 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Wholesale & Product **Discova a different career!** **About Us** The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the...