Executive Floor Agent

4 weeks ago

Hanoi, Vietnam Movenpick Hotel Hanoi Full time

**Job Description**:
Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.

Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.

Be responsible for all issue funds, foreign currencies and all collections; in short, for all monies which are handled by a cashier during the shift of a day

Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers. To sign for it in the control book and fully responsible for it during the shift.

Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.

Register guests promptly ensuring that they are provided with all the necessary information.

Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.

Ensure all check out guest folio and account’s copies are accompanied by supporting documents, bills, invoices, etc.

Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.

Exchange foreign currency for inhouse Executive guests, while safeguarding against counterfeit money. To guard against any fraudulent exchange of currency.

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Be fully conversant with hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

Diploma in Tourism/Hospitality Management

Minimum 1 year of relevant experience

Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Must be well-presented and professionally groomed at all times

**Benefits**:
Employee benefit card offering discounted rates in Accor Hotels worldwide

Develop your talent through learning programs by Academy Accor

Opportunity to grow within your property and across the world

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability

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