Reservations Executives Hanoi

3 weeks ago

Hanoi, Vietnam Discova Full time

**Job no**: 517520

**Brand**: Discova

**Work type**: Full time

**Location**: Hanoi, Vietnam

**Categories**: Wholesale & Product

**Discova a different career**

**About Us**
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

**About the Opportunity**

The role as part of the Reservations team will involve the delivery of best-in-class service and memorable local experiences for the customer. The role will be responsible for fulfilling the booking logistics, handling reservation issues, and continually providing feedback to management on risks and possible improvements of the ways we book and confirm our products. You have a strong desire for structure, high organizational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.

**Responsibilities**:

- Handle the logistics fulfillment according to company SOP’s.
- Consistently implement the company One-Best-Ways (OBWs)
processes/procedures/systems across the accounts handled.
- Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
- Ensure all bookings, passenger details, logistic information, internal notes, and supplier notes updated on reservations system in an accurate and timely manner
- Handling and making reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in the package (except transportation and tour guides).
- Ensure all details of itinerary has been entered into system correctly and reconfirming every aspect of the booking before passing on documents to Agents and information to the Sales team.

**About You**:

- Degree in tourism and hospitality or experience in Tourism or Hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English
- Japanese language would be an advantage but not essential
- Eye for detail and love accuracy

**Finally,** if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your **_element_**. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
**Get in touch now and Discova a world of possibilities

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