Telephone Operator

6 months ago

Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Answers / directs all external telephone calls according to Accor policies and procedures.
- Answers all internally generated guest and delivery-related associate calls.
- Dispatches delivery request to the departments concerned e.g. Engineering, Housekeeping, and Security...
- Takes Room Service orders from guests, enters orders into Micros system and communicates special requests to the kitchen and expediters. Tries to upsell all Room Service orders.
- Posts room service charges, settles tickets, completes employee financial and closes day procedures.
- Takes call-in amenity and hospitality orders and organizes deliveries to guests.
- Accepts and relays guests’ messages, either manually, written or through voice mail system.
- Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.
- Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty.
- Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu.
- Greets guests with a cheerful and pleasant voice using guests’ names at least thrice during conversations.
- Performs functions of a concierge, their duties and requests via telephone.
- Performs other duties as requested by management.
- Be familiar with all food outlet menus and specials, including seasonal changes and special promotions.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Local and international training course
- 05 working days

02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good-to-excellent English in written and communication skill
- Graduated from Hospitality Major or having experience working in International Hotels
- Team-oriented,Well-organized
- Able to work rotatingshifts including night shifts

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tổng Đài Viên

Trung cấp - Nghề
Không yêu cầu

  • Telephone Operator

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24098226 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...

  • Telephone Operator

    6 months ago

    Hanoi, Vietnam Movenpick Hotel Hanoi Full time

    **Job Description**: Process all incoming and outgoing calls accurately and courteously Assist guests with international calls and directory queries. Address guests by name whenever possible Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor Strictly abides by standards policies and procedures governing cases...

  • Telephone Operator/at Your Service Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24032307 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • At Your Service Agent/telephone Operator

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055884 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • Operations and Finance Director

    6 months ago

    Hanoi, Vietnam Chemonics International Full time

    Chemonics seeks an Operations and Finance Director for the USAID funded Higher Education Development Support (HEDS) Activity that will support Vietnam’s Ministry of Education and Training (MOET) goals to modernize and internationalize the Higher Education sector, expand access to quality Higher Education, and develop the human resources required,...

  • Chinese Translator Operation Assistant

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Amer Việt Nam Full time

    **Mô tả công việc**: (Mức lương: 11 - 22 triệu VNĐ) SUMMARY The translator is responsible for the translation of Chinese and Vietnamese. And also need to support Operation Director to handle the daily management for Vietnam factory. DUTIES AND RESPONSIBILITIES May include, but are not limited to, the following: Translation of the documents...

  • IT Helpdesk

    7 months ago

    Hanoi, Vietnam Công Ty TNHH Truyền Số Liệu Lotte Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support customers and handling errors related to computers, computer networks, software, POS machines, printer, telephone... - Receive, classify, analyze, respond to and process user requests. - Forward an unresponsive request to higher support (next level). - Track and update processing status of...

  • Reservation and Communication Agent

    6 months ago

    Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...

  • Back Office Staff

    6 months ago

    Hanoi, Vietnam ICONIC Co,.Ltd. Full time

    **Job description**: - We are planning to develop and operate a wind and/or solar power plant in Vietnam. You will be responsible for the following duties - External payment operations. - Bookkeeping tasks. - Management of employee attendance. - Facility management duties. - Communication with accounting firms and consulting companies. - Other related...

  • Logistics Coordination Sales

    7 months ago

    Hanoi, Vietnam ICONIC Co,.Ltd. Full time

    **Job description**: - Visit customers and make telephone calls (you will start by taking care of existing customers). - Receiving new orders. - Responding to customer inquiries and handing over to forwording operation staff. - Prepare quotations and proposals. - Schedule management. - Handling of problems (ship reservations not available, transportation...

  • Chuyên Viên Giám Sát Hệ Thống/ Operation

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Truyền Số Liệu Lotte Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Đến 11 triệu VNĐ) - Thực hiện kiểm tra và giám sát hệ thống của DC - Hỗ trợ và xử lý kỹ thuật sự cố mức 1 - Giám sát thực hiện nội quy của DC - Xử lý, hướng dẫn thủ tục và giám sát khách hàng làm việc tại DC - Phối hợp và giám sát các...

  • Receptionist Admin Staff, Xuan Thuy Office

    6 months ago

    Hanoi, Vietnam IDP Education Ltd Full time

    **Career Opportunities at IDP Education**: **_ (Hanoi 3 Office - 239 Xuan Thuy, Cau Giay, Hanoi)_**: IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right institution and the right country. We’ve been...

  • Guest Services Associate Iii

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23154937 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Associate Iii

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24031625 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23203401 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Services Center Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24032851 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Agent

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061846 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Chinese Speaking Associate

    7 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23157360 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • IT Helpdesk

    6 months ago

    Hanoi, Vietnam Công Ty TNHH Nikkiso Việt Nam (Nikkiso Vietnam, Inc) Full time

    Mô tả công việc + IT production operating system (ERP and MES) maintenance, troubleshooting and upgrade + Support/troubleshoot for end-users about using IT software/hardware/system. + Make IT documents (SOP, Form, Policy, training,...) + Manage computers, IT common/shared assets and license Quyền lợi được hưởng - Language allowance,...

  • Front Desk Agent

    6 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055898 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...