Telephone Operator

4 weeks ago


Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Answers / directs all external telephone calls according to Accor policies and procedures.
- Answers all internally generated guest and delivery-related associate calls.
- Dispatches delivery request to the departments concerned e.g. Engineering, Housekeeping, and Security...
- Takes Room Service orders from guests, enters orders into Micros system and communicates special requests to the kitchen and expediters. Tries to upsell all Room Service orders.
- Posts room service charges, settles tickets, completes employee financial and closes day procedures.
- Takes call-in amenity and hospitality orders and organizes deliveries to guests.
- Accepts and relays guests’ messages, either manually, written or through voice mail system.
- Takes requests for wake-up calls and follows through to ensure guests receive their wake-up call at the requested time.
- Communicates situations where guests are dissatisfied or experiencing a problem and offers the resolution to the Manager on Duty.
- Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu.
- Greets guests with a cheerful and pleasant voice using guests’ names at least thrice during conversations.
- Performs functions of a concierge, their duties and requests via telephone.
- Performs other duties as requested by management.
- Be familiar with all food outlet menus and specials, including seasonal changes and special promotions.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Local and international training course
- 05 working days

02 days-off per week
- Staff duty meal & uniform are provided by Hotel
- Free motorbike parking
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Accor properties

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Good-to-excellent English in written and communication skill
- Graduated from Hospitality Major or having experience working in International Hotels
- Team-oriented,Well-organized
- Able to work rotatingshifts including night shifts

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Bán Hàng Qua Điện Thoại (Telesale),Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tổng Đài Viên

Trung cấp - Nghề
Không yêu cầu


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