Guest Service Agent

6 months ago

Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

**Mô tả công việc**:
(Mức lương: 8 - 12 triệu VNĐ)

Welcoming guests

Be well groomed at all time and maintain a friendly cheerful attitude

To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times

Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests

Keeps a visible and active presence in the lobby asking all guests and visitors if they require assistance

Ensures that all repeat guests are accorded personalized service recognize and welcome

To monitor the main entrance, Driveway, Gym, Swimming pool to make sure that prompt assistant to customer as always

Handles guest's complaint or requests and liaise with the department concerned to ensure immediate follow up

Maintain friendly rapport with guests in order to ensure their goodwill and repeat business

Registrating guests information into the computer

To work and be totally familiar with the computer system and maintain the computer discipline at all time. All CSR have to log in and log out with their personal password at all times

Answering & receiving, sending mails, packages to internal/ external

Assist in facilitating a fast, smooth and pleasant check-out

Prepare and checking all key card holder, registration card, room status etc.

Co-ordinate with Housekeeping department to ensure that rooms assigned to guests are in order

Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

Familiar with the Apartment's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible.

Aware and familiar with measures and procedures to follow during emergency situations

Assist in whatever way to promote and up sell the Apartment's products and service

To maintain cleanliness I work areas at all times

To always read the Front desk Log Book at the beginning of the shift

Perform any other duties which may be assigned by the management from time to time

Report to Admin cum Operations Executive

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Tham gia đầy đủ BHXH, BHYT, BHTN, BH Chăm sóc sức khỏe PVI

Thưởng lễ/Tết

Lương tháng 13

Trợ cấp cơm trưa

Service Charge

Thưởng hiệu quả công việc

Môi trường thân thiện, ổn định, công ty có chính sách và lộ trình thăng tiến rõ ràng

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Thời gian làm việc: xoay ca: 6am - 2pm, 2pm - 10pm, 10pm - 6am; 6 ngày/tuần

Làm việc tại: Cư xá Đô Thành, Quận 3

Từ 6 tháng đến 1 năm kinh nghiệm lễ tân tại các Khách sạn, Resort

Kỹ năng tin học văn phòng & giao tiếp tiếng Anh tốt

Nhiệt tình, thân thiện, hòa đồng

Tốt nghiệp chuyên ngành Quản trị Khách sạn, Nhà hàng hoặc Du lịch

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Hành Chính/Văn Phòng,Lễ Tân (Receptionist)

Trung cấp - Nghề
Không yêu cầu

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