Guest Service Officer

2 weeks ago

Hanoi, Vietnam Ascott Full time

About Us

When you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.

Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award winning experiences for our guests.

Be Yourself, Be Part of Our Journey- Summary
- The Guest Service Officer is responsible for the checking in and checking out of guests at the property. He/she is responsible for the efficient rooming of the guest, making the guest feel ‘at home’ and exceeding their expectation. Guest Service Officer is the main point of contact for the guest, coordinates the guests’ requests with the other departments, and ensures that services are delivered promptly and efficiently.- Job Description
- Responsible for checking in guests such as registering and assigning rooms to guests.
- Issues apartment access cards and escorts guests to their apartments.
- Manages guests’ accounts and information, and apartment availability in the system.
- Receives and transmits messages to guests promptly.
- Handles guest queries pertaining to facilities, services, registration, and information regarding shopping, banking, dining, entertainment, local events, etc.
- Handles and records guest comments and complaints and refers issues to the supervisor when necessary.
- Responsible and accountable for handling and safekeeping of cash and guest valuables.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Makes and confirms reservations.
- Perform any other duties as required and directed by the Guest Service Manager.- Job Requirement
- Having experience or background in the hospitality industry is preferable.
- Fresh graduates from the Hospitality University or/and Linguistic University (major: English) are encouraged to apply.
- Knowledge of Microsoft Office eg. MSWord and MSExcel.
- Good coordination skills, meticulous, organized, neat, and diligent.
- Able to converse well in English.

  • Guest Service Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Ascott Full time

    About UsWhen you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.Across a variety of roles...

  • Guest Service Officer

    3 weeks ago

    Hanoi, Vietnam The Ascott Limited Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking Guest Service Officer (Receptionist) with the following responsibilities: 1. Responsible for checking in guests such as registering and assigning rooms to guests and checking out. 2. Manages guests’ accounts and information, and apartment availability in the system 3. Receives and...

  • Guest Service Officer

    1 week ago

    Hanoi, Hanoi, Vietnam The Ascott Limited Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) We are looking Guest Service Officer (Receptionist) with the following responsibilities:Responsible for checking in guests such as registering and assigning rooms to guests and checking out.Manages guests' accounts and information, and apartment availability in the systemReceives and transmits messages to...

  • Guest Service Agent

    2 months ago

    Hanoi, Vietnam Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Guest Relation Officer

    2 weeks ago

    Hanoi, Vietnam Công ty CP Phú Gia Apricot Hotel Full time

    **Mô tả công việc**: (Mức lương: 5 - 10 triệu VNĐ) he Hotel Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service and fostering positive relationships with hotel guests. As a key point of contact, the Guest Relations Officer serves as an ambassador of the hotel, addressing guest...

  • Guest Relations Officer

    4 weeks ago

    Hanoi, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/06/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 3 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 02/06/2023 09:51 Mô tả công...

  • Guest Relations Officer

    2 weeks ago

    Hanoi, Vietnam Pan Pacific Hanoi Full time

    **Hạn nộp**: 30/03/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 3 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 22/02/2024 08:49 MÔ TẢ CÔNG...

  • Korean Speaking Guest Relations Officer

    2 months ago

    Hanoi, Vietnam intercontinental hanoi westlake Full time

    Co - ordinate and supervise all activities for Korean guests and other guests when needed - Assist with check - ins/check - outs of Korean guests and other guests when needed - Provide feedback from Guests to Front Office Manager for action - Assist in any other duties when required by the Guest Relations Manager - Attend recreation activities when...

  • Guest Relation Officer

    1 week ago

    Hanoi, Hanoi, Vietnam Công ty cổ phần đầu tư TCG Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Position of Guest Relation Officer - advanced English skillAre you a friendly and professional person who loves to provide excellent service and create memorable experiences for guests? Are you looking for an elegant and luxurious workplace with foreigner travelers? If so, we want you to join our team as a...

  • Korean Speaking Guest Relations Officer

    3 weeks ago

    Hanoi, Vietnam InterContinental Hanoi Westlake Full time

    **Hạn nộp**: 30/04/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...

  • Korean Speaking Guest Relations Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam intercontinental hanoi westlake Full time

    Co- ordinate and supervise all activities for Korean guests and other guests when needed Assist with check- ins/check- outs of Korean guests and other guests when needed Provide feedback from Guests to Front Office Manager for action Assist in any other duties when required by the Guest Relations Manager Attend recreation activities when necessary Plan and...

  • Guest Relation Officer

    3 weeks ago

    Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To have a throughout knowledge of product and services. - Offer guests the best possible service through courteous and proper service. - Handle all emergencies according to established procedures. - Maintain and promote guest hospitality at all times. - Ensure all residents and guest’s...

  • Guest Relation Officer

    6 days ago

    Hanoi, Vietnam Công ty cổ phần đầu tư TCG Full time

    **Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Position of Guest Relation Officer - advanced English skill Are you a friendly and professional person who loves to provide excellent service and create memorable experiences for guests? Are you looking for an elegant and luxurious workplace with foreigner travelers? If so, we want you to...

  • Guest Relation Officer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To have a throughout knowledge of product and services. Offer guests the best possible service through courteous and proper service. Handle all emergencies according to established procedures. Maintain and promote guest hospitality at all times. Ensure all residents and guest's complaints/requests are...

  • Guest Service Agent

    2 weeks ago

    Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Welcoming guests Be well groomed at all time and maintain a friendly cheerful attitude To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times Courtesy and politeness are to be observed at all times and freely communicate with...

  • Guest Service Agent

    2 weeks ago

    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Guest Service Agent

    1 week ago

    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Guest Services Center

    2 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23140939 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance...

  • {pullman Hai Phong}guest Service Supervisor/giám

    5 days ago

    Hanoi, Vietnam Khách Sạn 5 Sao Pullman Hải Phòng Full time

    **Hạn nộp**: 29/02/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngô Quyền - Hải Phòng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 27/01/2024 13:55 MÔ TẢ CÔNG...

  • Guest Service Agent

    2 weeks ago

    Hanoi, Vietnam Novotel Hanoi Thai Ha Full time

    **Job Description**: - To welcome and check-in guests and to provide personalized service to every guest, both local and international. - To handle guestroom Key Cards, mails, messages and attend to guest inquires. - To check out guests and ensure that all payments are collected. Work Experience - Diploma in Tourism / Hospitality Management - Minimum 1...