Guest Experience Manager

5 months ago


Hanoi, Vietnam No 9 Cat Linh Street, Dong Da District, Hanoi, Vietnam Full time

**Job Description**:

- To be responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel
- Ensure at all times maximum guest satisfaction through personal recognition to all guests along with VIPs, and repeat guests, and prompt cordial attention from arrival through departure
- To be also in charge of the quality of the entire Hotel’s, loyalty programs and online reputation management in respect of Brand standards and tools

Work Experience
- Good communication skills
- Good writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities
- Strong leadership skills
- Fluent in English
- Bachelor’s Degree or Diploma in Hotel Management, Business Administration or related field.
- 2 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

**Benefits**:

- ALL Heartists Card offering Discounted Rates in Accor Hotels worldwide
- Develop your talent through learning programs by Accor Academy
- Opportunity to grow within your property and across the world
- Ability to contribute to local community and make a difference through our CSR activities.



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