Guest Relation Officer
4 days ago
**Job Number** 23138442
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
-
Guest Relation Officer
3 weeks ago
Hanoi, Vietnam Công ty CP Phú Gia Apricot Hotel Full time**Mô tả công việc**: (Mức lương: 5 - 10 triệu VNĐ) he Hotel Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service and fostering positive relationships with hotel guests. As a key point of contact, the Guest Relations Officer serves as an ambassador of the hotel, addressing guest...
-
Guest Relation Officer
2 weeks ago
Hanoi, Hanoi, Vietnam Công ty cổ phần đầu tư TCG Full timeMô tả công việc:(Mức lương: triệu VNĐ) Position of Guest Relation Officer - advanced English skillAre you a friendly and professional person who loves to provide excellent service and create memorable experiences for guests? Are you looking for an elegant and luxurious workplace with foreigner travelers? If so, we want you to join our team as a...
-
Guest Relations Officer
3 weeks ago
Hanoi, Vietnam Pan Pacific Hanoi Full time**Hạn nộp**: 30/03/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 3 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 22/02/2024 08:49 MÔ TẢ CÔNG...
-
Korean Speaking Guest Relations Officer
4 weeks ago
Hanoi, Vietnam InterContinental Hanoi Westlake Full time**Hạn nộp**: 30/04/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 1 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay Ngành nghề Tiền sảnh Vị trí Nhân viên Cập...
-
Guest Relation Officer
3 weeks ago
Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To have a throughout knowledge of product and services. - Offer guests the best possible service through courteous and proper service. - Handle all emergencies according to established procedures. - Maintain and promote guest hospitality at all times. - Ensure all residents and guest’s...
-
Korean Speaking Guest Relations Officer
2 weeks ago
Hanoi, Hanoi, Vietnam intercontinental hanoi westlake Full timeCo- ordinate and supervise all activities for Korean guests and other guests when needed Assist with check- ins/check- outs of Korean guests and other guests when needed Provide feedback from Guests to Front Office Manager for action Assist in any other duties when required by the Guest Relations Manager Attend recreation activities when necessary Plan and...
-
Guest Relation Officer
2 weeks ago
Hanoi, Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full timeMô tả công việc:(Mức lương: Thỏa thuận) To have a throughout knowledge of product and services. Offer guests the best possible service through courteous and proper service. Handle all emergencies according to established procedures. Maintain and promote guest hospitality at all times. Ensure all residents and guest's complaints/requests are...
-
Guest Relation Officer
2 weeks ago
Hanoi, Vietnam Công ty cổ phần đầu tư TCG Full time**Mô tả công việc**: (Mức lương: 10 - 15 triệu VNĐ) Position of Guest Relation Officer - advanced English skill Are you a friendly and professional person who loves to provide excellent service and create memorable experiences for guests? Are you looking for an elegant and luxurious workplace with foreigner travelers? If so, we want you to...
-
Korean Guest Relations Officer/ Korean Speaking
2 weeks ago
Hanoi, Vietnam InterContinental Hanoi Landmark72 Full time**Hạn nộp**: 30/04/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Nam Từ Liêm - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Kinh doanh & tiếp thị Vị trí Nhân viên Cập nhật 01/04/2024...
-
Guest Relations Officer
2 weeks ago
Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Welcome, meet, greet and escort arriving VIPs and Club Floor guests upon check-in and as many other guests as possible upon arrival and escort them to their rooms/ suites. 2. Serve as the main point of contact for all VIPs and long staying guests, and engage them frequently, offer assistance...
-
Assistant Guest Relations Manager
4 weeks ago
Hanoi, Vietnam Pan Pacific Hotels Group Full time**Vietnam*** **Pan Pacific Hanoi*** **Rooms*** **Job Grade**: Full Time Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites. If you have a passion for the industry and are driven by...
-
Assistant Guest Relations Manager
2 weeks ago
Hanoi, Hanoi, Vietnam Pan Pacific Hotels Group Full timeVietnamPan Pacific HanoiRoomsJob Grade:Full TimeEnjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites.If you have a passion for the industry and are driven by the desire to create Service...
-
Airport Representative Guest Relation Officer
2 weeks ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24032303 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...
-
Guest Relation Manager
4 days ago
Hanoi, Vietnam NavigosSearch Full time**What We Can Offer**: - Bonus - house allowance - Healthcare plan Our client is a famous Casino in Hanoi with 8 branches. They’re planning to open a new casino and seeking a Guest Relation Manager to manage it. - Greet guests on arrival and see them off. - Introduce guests to the club's services and promotions. - Contact, observe and take care of...
-
Guest Service Officer
3 weeks ago
Hanoi, Vietnam Ascott Full timeAbout Us When you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Across a variety of...
-
Guest Service Officer
2 weeks ago
Hanoi, Hanoi, Vietnam Ascott Full timeAbout UsWhen you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.Across a variety of roles...
-
Guest Service Officer
4 weeks ago
Hanoi, Vietnam The Ascott Limited Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) We are looking Guest Service Officer (Receptionist) with the following responsibilities: 1. Responsible for checking in guests such as registering and assigning rooms to guests and checking out. 2. Manages guests’ accounts and information, and apartment availability in the system 3. Receives and...
-
Guest Service Officer
2 weeks ago
Hanoi, Hanoi, Vietnam The Ascott Limited Vietnam Full timeMô tả công việc:(Mức lương: Thỏa thuận) We are looking Guest Service Officer (Receptionist) with the following responsibilities:Responsible for checking in guests such as registering and assigning rooms to guests and checking out.Manages guests' accounts and information, and apartment availability in the systemReceives and transmits messages to...
-
Guest Relation Officer
4 weeks ago
Hanoi, Vietnam L7 West Lake Hanoi Full time**Hạn nộp**: 12/06/2023 **Mức lương**: Thỏa thuận Nộp hồ sơ ứng tuyển Thông tin cơ bản Số lượng 2 Nơi làm việc Quận Tây Hồ - Hà Nội Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Nhân viên Cập nhật 12/05/2023 17:05 Mô tả công việc - Play the...
-
Guest Relations Manager
2 weeks ago
Hanoi, Hanoi, Vietnam Navigos Search Full timeMô tả công việc:(Mức lương: triệu VNĐ)pMain Duties Manage Entertainment Place in 5 stars hotel in Vietnam Work with Taiwanese, Chinese, Korean and Japanese managers Responsibilities Greet guests on arrival and see them off. Introduce guests to the club's services and promotions. Contact, observe and take care of customers during the time guests...