Current jobs related to Guest Services Agent - Hanoi - Marriott International, Inc

  • Guest Service Center Agent

    1 week ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24108624 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Services Associate Iii

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23154937 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Lang Son, No.2 Tran Hung Dao, Lang Son, Quang Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Reservation and Communication Agent

    24 hours ago

    Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...

  • At Your Service Agent/telephone Operator

    1 week ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055884 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...

  • Trưởng Bộ Phận Lễ Tân

    4 weeks ago

    Hanoi, Vietnam The Ascott Limited Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Manage Guest Service Department: lead staffs, ensure P&P, SOPare in implementation, maximize customer satisfaction 2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment. 3. Answers inquiries pertaining to...

  • Guest Relation Officer

    4 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23138442 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services...

  • Guest Experience Manager

    1 week ago

    Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Responsible for the quality of service provided to all guests throughout each touch point within the hotel. - Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction at all times. - Elevate guest experience via continuous improvement via innovation and...

  • Guest Relation Officer

    4 weeks ago

    Hanoi, Vietnam La Sinfonía Del Rey Hotel & Spa Full time

    **Mô tả công việc**: - Ensure guests are serviced within specified time. - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services -...

  • Guest Experience Expert

    2 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24071385 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi Hotel, K5 Nghi Tam, 11 Xuan Dieu Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Front Desk Agent

    1 week ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24055898 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Nhân Viên Lễ Tân

    2 weeks ago

    Hanoi, Vietnam Công ty TNHH khách sạn Hà Nội Fortuna Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Check in, check out và các thủ tục quầy sảnh với khách - Chi tiết trao đổi trong buổi phỏng vấn **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được hưởng**: - Làm việc trong môi trường năng...

  • Nhân Viên Lễ Tân

    2 days ago

    Hanoi, Vietnam JobsGO Recruit Full time

    **Mô tả công việc**: (Mức lương: 10 - 13 triệu VNĐ) - Check in, check out và các thủ tục quầy sảnh với khách - Chi tiết trao đổi trong buổi phỏng vấn **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được hưởng**: - Làm việc trong môi trường năng...

  • Front Office Manager

    3 weeks ago

    Hanoi, Vietnam Legacy Yen Tu Full time

    **Job Description**: We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Office Manager. As our next Front Office Manager reporting directly to the General Manager, you will: - Lead the Front Office Team to deliver an incomparable service experience - Drive guest service initiatives...

  • Guest Relations Officer/ Nhân Viên Chăm Sóc

    4 weeks ago

    Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Main responsibilities: - To provide a sense of welcome and departure to all guests, mainly for VIP guests, regular guests, long stay guests, service recovery guests, Executive Lounge guests, high-spend customers and guests - Celebrating special occasions by maintaining a contact point to assist...

  • Guest Relation Manager

    4 weeks ago

    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: - Bonus - house allowance - Healthcare plan Our client is a famous Casino in Hanoi with 8 branches. They’re planning to open a new casino and seeking a Guest Relation Manager to manage it. - Greet guests on arrival and see them off. - Introduce guests to the club's services and promotions. - Contact, observe and take care of...

  • Guest Experience Expert jw Marriott Hanoi

    3 days ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24059635 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Senior Assistant

    4 weeks ago

    Hanoi, Vietnam GFS Global Freight Services (Vietnam) Company Limited Full time

    Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: This position has significant responsibility for the profitable day-to-day management of existing businesses for freight forwarding services. The role also embraces the need to ensure that the strategic growth objectives of GFS’s...

  • Front Desk Agent

    5 days ago

    Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter. - To implement all policies and procedures in enhancing the quality of service. - To provide courteous and efficient service to all internal / external guests. To ensure...

  • Supervisor-event Services

    4 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24078824 **Job Category** Food and Beverage & Culinary **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team. Inspect grooming and attire of staff and...

  • Student Recruitment Manager

    4 weeks ago

    Hanoi, Vietnam Vishram International Services Full time

    **Responsibilities**: - Research and identify new business opportunities **(Universities/Colleges)**: - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets - Seek out the appropriate contact in Universities/Colleges. - Generate leads and cold call prospective customers -...

Guest Services Agent

4 weeks ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 23203401

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.