Guest Relations Officer/ Nhân Viên Chăm Sóc

1 day ago


Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Main responsibilities:

- To provide a sense of welcome and departure to all guests, mainly for VIP guests, regular guests, long stay guests, service recovery guests, Executive Lounge guests, high-spend customers and guests
- Celebrating special occasions by maintaining a contact point to assist them during their stay.
- This exceptional service ensures that their hotel experience equates with what is expected from a five star property. The Attendant, Executive Lounge creates a more personalized service for the Executive Lounge guests, while providing a communication link to the hotel management.
- Explanation of duties:

- Be representative of the qualities of delivering luxury service standards.
- To provide warm, welcoming services without compromise to all guests.
- To maintain and improve Executive Lounge service levels as required.
- Be available to assist guests and answer their queries. Identify VIPs, prepare and distribute relevant information. Liaise regularly with department concern to co-ordinate the welcome / farewell of VIP guests to / from the hotel.
- Frequently liaise with other departments within the hotel in order to ensure a seamless service for our VIP guests.
- Communicate relevant information to operations staff and management on VIP guests.
- Be proactive in gathering guest preference information, feedback and updating guest profile of preferences.
- Perform additional tasks requested by Superiors

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 2 months of probation with competitive salary + service charge
- Work 8hours/day, 1.5 day off/week
- Monthly salary and bonus 13th month salary at year end and 14th month salary bonus depends on business result
- Hotel pays full for employees Social - Medical - Unemployment insurance AND Personal Accident Insurance 24/24
- Duty meal in working day and uniform provided by the hotel
- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.
- Opportunities to work in a professional working environment and career development

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Freshers are welcomed, graduated from languages schools/universities
- A team player person with service mindset
- Good command of spoken and written English with strong computer skills.
- Initiative, courteous, hard working and attentive to details.
- Long - term career orientation with the hotel

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu


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