Airport Representative Guest Relation Officer
6 months ago
**Job Number** 24032303
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Welcome to our family**
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
***
**The impact you’ll make**
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
**What you’ll do**
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
**Perks you deserve**
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Support to live a life of wellbeing and happiness
- Opportunities to serve and give back to the community
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
**What we’re looking for**
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**You’re welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Airport Services Duty Officer
6 months ago
Hanoi, Vietnam Qatar Airways Full timeWe are recruiting for an Airport Services Duty Officer based in Hanoi, Vietnam. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...
-
Guest Relation Officer
6 months ago
Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To have a throughout knowledge of product and services. - Offer guests the best possible service through courteous and proper service. - Handle all emergencies according to established procedures. - Maintain and promote guest hospitality at all times. - Ensure all residents and guest’s...
-
Airport Services Agent
6 months ago
Hanoi, Vietnam Qatar Airways Full timeWe are currently recruiting for Airport Services Agent in Hanoi, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...
-
Guest Relations Officer
6 months ago
Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Welcome, meet, greet and escort arriving VIPs and Club Floor guests upon check-in and as many other guests as possible upon arrival and escort them to their rooms/ suites. 2. Serve as the main point of contact for all VIPs and long staying guests, and engage them frequently, offer assistance...
-
Assistant Guest Relations Manager
6 months ago
Hanoi, Vietnam Pan Pacific Hotels Group Full time**Vietnam*** **Pan Pacific Hanoi*** **Rooms*** **Job Grade**: Full Time Enjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites. If you have a passion for the industry and are driven by...
-
Senior Airport Services Agent
6 months ago
Hanoi, Vietnam Qatar Airways Full timeWe are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Hanoi, Vietnam as Senior Airport Services Agent. Job Role Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures...
-
Airport Services Duty Supervisor
6 months ago
Hanoi, Vietnam Qatar Airways Full time**About the role** We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Hanoi, Vietnam. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be...
-
Guest Service Officer
6 months ago
Hanoi, Vietnam Ascott Full timeAbout Us When you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries. Across a variety of...
-
Guest Relation Officer jw Marriott Hotel Hanoi
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24032779 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...
-
[korean Native] Guest Relations Manager
6 months ago
Hanoi, Vietnam Navigos Search Full time**Mô tả công việc**: (Mức lương: 57 - 69 triệu VNĐ)pMain Duties - Manage Entertainment Place in 5 stars hotel in Vietnam - Work with Taiwanese, Chinese, Korean and Japanese managers Responsibilities - Greet guests on arrival and see them off. - Introduce guests to the club's services and promotions. - Contact, observe and take care of customers...
-
Officer, Career Support
6 months ago
Hanoi, Vietnam British University Vietnam Full time**Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also...
-
Mgr-front Office Ii
7 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24078829 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...
-
{pullman Hai Phong}guest Service Supervisor/giám
6 months ago
Hanoi, Vietnam Khách Sạn 5 Sao Pullman Hải Phòng Full time**Hạn nộp**: 29/02/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ngô Quyền - Hải Phòng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 27/01/2024 13:55 MÔ TẢ CÔNG...
-
Front Office Manager
6 months ago
Hanoi, Vietnam Marriott International, Inc Full time**Job Number** 24018152 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hai Phong, Vinhomes Imperia Metropolitan Area, Hai Phong, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....
-
Officer, Public Relations
6 months ago
Hanoi, Vietnam British University Vietnam Full time**Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5-star university of excellence by the world recognised QS accreditor, and is also...
-
IT Officer
6 months ago
Hanoi, Vietnam Capella Hanoi Hotel Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. - Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. - Assists guests and...
-
Japanese Front Office
6 months ago
Hanoi, Vietnam HÔTEL du PARC Hanoi Full time**Mô tả công việc**: (Mức lương: Thỏa thuận)* Main responsibilities of Front Office: - Assist in executing all operational procedures of the Front office department. - Assist guests in checking in, checking out and any acceptable requests they may have - Responsible to follow hotel rules and regulations, maintains a friendly, neat and...
-
Government Relations Officer
6 months ago
Hanoi, Vietnam Công ty TNHH Shopee Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) External Affairs/Government Relations: - Stakeholder engagement: Support Sea Group in building, maintaining and enhancing relationship with related governmental and regulatory bodies, and industry associations in digital entertainment, e-commerce, and digital financial services; engage at working...
-
Guest Experience Manager
6 months ago
Hanoi, Vietnam Melia Hotels International Full time**_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Sales Representative
7 months ago
Hanoi, Vietnam 40HRS Full timeStrong connection among Fashion manufacturing Business, especially jewelry manufacturing. Having experience about fashion field: jewelry, garment Influence Business English **Job discription** - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of potential...