Guest Relation Officer jw Marriott Hotel Hanoi

3 months ago

Hanoi, Vietnam Marriott International, Inc Full time

**Job Number** 24032779

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Expert jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061990 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Services Agent jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23132395 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Agent jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23197281 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Admin Assistant jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23143048 **Job Category** Administrative **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using a keyboard, mouse, or...

  • Admin Event jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100919 **Job Category** Administrative **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter and retrieve information contained in computer databases using a keyboard, mouse, or...

  • Hotel Cleanliness Expert jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24051282 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead,...

  • Purchasing Officer jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100268 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and costs....

  • Driver jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23143039 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Transport guests to/from assigned destinations using property vehicle. Document...

  • Sales Coordinator jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24090368 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean...

  • Purchasing Officer jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23152676 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Calculate figures for food inventories, orders, and costs. Maintain...

  • Revenue Voyager jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24098484 **Job Category** Revenue Management **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management For Headquarters University Relations Use Only. - Marriott International is an equal opportunity...

  • Marketing Executive jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24070800 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training, evaluating, counseling, and motivating and coaching employees;...

  • Bartender jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24070772 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare drink orders for guests according to specified recipes using measuring...

  • Marcom Coordinator jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23125055 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales techniques that maximize...

  • Spa Therapist jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24100282 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Shoes Shine Attendant jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24081231 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about moving items from one place to another. Instead,...

  • Marketing Coordinator jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061989 **Job Category** Sales & Marketing **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Promote awareness of brand image internally and externally. Use sales techniques that maximize...

  • Spa Therapist jw Marriott Hotel Hanoi

    4 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24061995 **Job Category** Spa **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Provide massage services to guests using props and/or products. Provide body treatments to guests using body...

  • Technician jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23153335 **Job Category** Engineering & Facilities **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond and attend to guest repair requests. Communicate with guests/customers to resolve...

  • Butler jw Marriott Hotel Hanoi

    3 months ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23149188 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Hanoi, No 8 Do Duc Duc Road, Hanoi, Ha Noi (Province), Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open doors and assist guests/visitors entering...