Senior Airport Services Agent

5 months ago


Hanoi, Vietnam Qatar Airways Full time

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Hanoi, Vietnam as Senior Airport Services Agent.

Job Role
Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Accountabilities
- Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
- Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
- Ensure all areas of operations, i.e. flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
- Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
- Ensure smooth handling of Customer service at the station.
- Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
- Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
- Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
- Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates.
- Assists Duty Officer to handle company material and records.
- Brief GHA on new procedures and ensure that they are implemented accurately and fully.
- Ensure required pre and post flight administration in conducted timely, record accurately all flight activities.
- Handle administrative issues related to monthly/quarterly reports. Ensure requests on operational service failure matters are responded to immediately with a high degree of accuracy and correctness.
- Work with GHA and ensure all training records of their dedicated/assigned staff to QR are up to date.
- Assist Passengers in regard to Entry Requirements, Visas, and Residence Permits. Carry out general profiling of passengers on need basis.
- Carry out any verification as and when required to protect revenue and image of company by referring to relevant policy and procedure.
- Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff.
- Ensure passengers are assisted smoothly through airport facilities.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

**Qualifications**:

- Trade or Vocational qualification
- Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
- Excellent communication skills with fluency in English language.
- High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
- DCS experience and knowledge of ticketing is an advantage for this job.
- Knowledge in ALTHEA FM and CM and HAQIBA
- Able to manage mishandled baggage services, including service recovery situations with customers.
- Ideally completed courses in Passenger Handling and Customer Services
- High level of computer literacy
- Excellent customer focus and service delivery
- _Must have a legal rights to live and work in the Vietnam._

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. No


  • Airport Services Agent

    5 months ago


    Hanoi, Vietnam Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Hanoi, Vietnam. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...


  • Hanoi, Vietnam Qatar Airways Full time

    **About the role** We are recruiting for the role of Airport Services Duty Supervisor in Ground Services based in Hanoi, Vietnam. Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be...


  • Hanoi, Vietnam Qatar Airways Full time

    We are recruiting for an Airport Services Duty Officer based in Hanoi, Vietnam. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...

  • Senior Assistant

    7 months ago


    Hanoi, Vietnam GFS Global Freight Services (Vietnam) Company Limited Full time

    Are you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: This position has significant responsibility for the profitable day-to-day management of existing businesses for freight forwarding services. The role also embraces the need to ensure that the strategic growth objectives of GFS’s...

  • Guest Service Agent

    5 months ago


    Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully. 2. Give guest complete and immediate attention to any complaint and request. 3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS...

  • Senior Account Manager

    6 months ago


    Hanoi, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    BA/BS degree - 7+ years of successful sales or account management experience, preferably in the eCommerce, B2B sales, online services or retail industries - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach - Result-oriented. Strong commitment and ownership towards goals or target assigned - Exceptional...

  • Customer Service

    6 months ago


    Hanoi, Vietnam công ty tnhh công nghệ và giải pháp phần mềm crossian Full time

    ABOUT THE ROLE - Crossian is a high - growth technology - driven e - commerce business. Behind our success is our people. As a start - up formed in 2020, we have created a fast - paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just the first 3 years. Our mission now is to build DTC brands and increase customer...

  • Agent-at Your Service

    5 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 23146889 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and...

  • Guest Service Agent

    5 months ago


    Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    **Mô tả công việc**: (Mức lương: 8 - 12 triệu VNĐ) Welcoming guests Be well groomed at all time and maintain a friendly cheerful attitude To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times Courtesy and politeness are to be observed at all times and freely communicate with...


  • Hanoi, Vietnam Aloha Consulting Group Full time

    Receiving customers’ & agents’ inquiries and sending quotations (Air/Sea Export) to customers, agents. - Smooth handling all nominated sea/air export shipment as per company’s standard operating procedure. - Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping - Advice (export), Debit Note, Job Costing. - Issue PO to...

  • Reservations Agent

    6 months ago


    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24048348 **Job Category** Reservations **Location** Sheraton Phu Quoc Long Beach Resort, Bai Dai Area Ganh Dau Commune, Phu Quoc, Ha Noi, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Guest Service Agent

    5 months ago


    Hanoi, Vietnam Novotel Hanoi Thai Ha Full time

    **Job Description**: - To welcome and check-in guests and to provide personalized service to every guest, both local and international. - To handle guestroom Key Cards, mails, messages and attend to guest inquires. - To check out guests and ensure that all payments are collected. Work Experience - Diploma in Tourism / Hospitality Management - Minimum 1...


  • Hanoi, Vietnam RMIT University Full time

    Overview: - RMIT University Commitment - RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have...


  • Hanoi, Vietnam Capella Hanoi Hotel Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor. Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols. Be the champion of the hotel’s...


  • Hanoi, Vietnam British University Vietnam Full time

    **Job Description**: **BRITISH UNIVERSITY VIETNAM (BUV)** British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world-recognised QS accreditor and is also...


  • Hanoi, Vietnam The Wise Seeker Services Full time

    At The Wise Seeker, we are looking for a Senior Backend Engineer to work with one of our clients located in Vietnam: a digital asset trading platform for Vietnamese people. Working Location: Hanoi Sector: IT **Tasks** - To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js based services and experience in a similar...


  • Hanoi, Vietnam GROK Full time

    University of Adelaide - Remote in Hanoi, Vietnam We are seeking for a talented, dedicated professional to be a Vietnam-based Student Recruitment and Engagement Managerfor The University of Adelaide. The University of Adelaide is a member of Australia’s prestigious Group of Eight research-intensive universities, stands tall among the world’s leading...


  • Hanoi, Vietnam VPĐD Antara Koh Development (V) Pte Ltd Tại TP Hà Nội Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) This job is to collect data relating to real estate project, legal update, infrastructure development by contacting sales agents, agencies or using personal network. Senior Market Intelligence Executive are also responsible for conducting research on appropriate investments, running feasibility...

  • Senior Backend

    6 months ago


    Hanoi, Vietnam The Wise Seeker Services Full time

    KTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, assessment, and reskilling services with training to companies. We are looking for a Senior Back-End Engineer. The engineer will be working with development teams to record and put into practice best practices for both new and current products. By creating the...


  • Hanoi, Vietnam Talentnet Full time

    $1,900 - $2,100 - Financial Services **RESPONSIBILITIES**: - Effectively communicate and help advance the company’s business agenda, manage its reputation and positively influence targeted key stakeholders. - Provide advice, counsel and direct support regarding all aspects of the Communications and CSR strategies which will regularly include media...