Japanese Front Office

4 months ago


Hanoi, Vietnam HÔTEL du PARC Hanoi Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)* Main responsibilities of Front Office:

- Assist in executing all operational procedures of the Front office department.
- Assist guests in checking in, checking out and any acceptable requests they may have
- Responsible to follow hotel rules and regulations, maintains a friendly, neat and professional image to guests and colleagues.
- Induct new staff into the team, department and hotel following the guidelines. Ensure that all staff under your control carries out their duties in accordance with the SOPs
- Inform your Manager of any system problems, health or safety hazards, faults, repairs, cleaning needs and accidents.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Suggest any improvements that could be made to improve existing systems and procedures
- Performs any duties related to the department and assists other departments whenever necessary.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Visa & Work Permit expense borne by the hotel
- Compulsory insurance as per Vietnamese Law borne by the hotel
- Extra Healthcare insurance borne by the hotel
- Housing allowance
- Duty meal provided by the hotel (either Western restaurant or Canteen)
- Leave: 1.5 Day off/week; 14 Annual Leave/year & Public Holidays as per Vietnamese Law
- Free laundry for hotel uniform

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Good command of spoken and written English/ Vietnamese with strong computer skills
- At least 3 year experience related to the title/position at oversea
- Service mindset, positive attitude, problem solving ability
- Organize and time management skill

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng,Hành Chính/Văn Phòng,Nhà Hàng/Khách Sạn

Đại Học
Không yêu cầu


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