Guest Relation Manager

1 day ago


Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Bonus
- house allowance
- Healthcare plan

Our client is a famous Casino in Hanoi with 8 branches. They’re planning to open a new casino and seeking a Guest Relation Manager to manage it.
- Greet guests on arrival and see them off.
- Introduce guests to the club's services and promotions.
- Contact, observe and take care of customers during the time guests play at the Club.
- Receive information, inquiries... from customers. Quickly communicate customer opinions and complaints to relevant departments to solve problems and make appropriate adjustments.
- Acting as the link between Vietnamese staff and Korean guests, supporting Korean translation for staff when problems/problems occur due to customers not knowing English.
- Monitor the camera to capture the situation of guests in the lobby and staff during the shift to ensure the club operates efficiently. Remind employees when they see them making mistakes that affect customers.

**Job Requirements**:

- Korean Native, can speak English or Japanese
- Open even for Fresh
- Nice to have hospitality or casino experience
- Willing to work shifts- Once or twice a year but guarantee 13 months’ salary
- Insurance will be paid As Vietnamese government legislation
- Air ticket once a year/House provided ($500)

**Job Locations**:

- Ha Noi

hospitality

expat

korean native

guest relation manager



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