Reservation Sales Agent

3 weeks ago

Hanoi, Vietnam InterContinental Hanoi Westlake Full time

**Hạn nộp**: 31/12/2023 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
22/11/2023 08:26
MÔ TẢ CÔNG VIỆC
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s (and ICHG generally) products and services
- Maintain a high level of product and service knowledge about all ICHG Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports

QUYỀN LỢI ĐƯỢC HƯỞNG
- Uniform
- Duty Meals
- Full Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activity
- Other benefits per Vietnam labor law.

YÊU CẦU CÔNG VIỆC

Required Skills
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving and organizational abilities.
- Proficient in the use of computer
- Able to read and write English

Qualifications
- High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience
- 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ
- As hotel's guideline

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