![Capella Hanoi Hotel](https://media.trabajo.org/img/noimg.jpg)
Reservation and Communication Agent
1 week ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)
Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.
Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.
Be the champion of the hotel's offerings and local city's culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
Report any issue or damages and breakdowns found to the relevant department. Follow up with the work order status to ensure that issue is resolved.
Adhere and comply to all departmental procedures, workplace safety and security policies set by the company.
Chức vụ:
Nhân Viên/Chuyên Viên
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
Competitive salary
Participating in social insurance, health insurance and unemployment insurance at the contracted salary
Enjoy monthly service fee with high rate
Be rewarded on Holidays, New Year and special occasions of the year
13th month salary bonus according to revenue
Participate in periodic team bonding activities
To develop career in a dynamic and professional international working environment
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
More than 3 years of experience working in a related position at 3 & 4 star hotel resorts or more.
Ability to communicate, train, solve problems, handle situations quickly
Work pressure
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Chăm Sóc Khách Hàng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn
Trung cấp - Nghề
Không yêu cầu
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