Front Desk Agent

2 weeks ago


Hanoi, Hanoi, Vietnam Hôtel De L'opéra Hanoi - Mgallery By Sofitel Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
  • To implement all policies and procedures in enhancing the quality of service.
  • To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
  • To be able to checkin guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
  • To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
  • To be able to up sell room accommodation during high occupancy to maximize revenue.
  • To handle reservation tasks in the absence of reservation team.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Local and international training course
  • 05 working days
02 days-off per week

  • Staff duty meal & uniform are provided by Hotel
  • Allowance for Night shift
  • Free motorbike parking
  • Annual health check
  • Associate special discount for hotel rooms and F&B services at International Accor properties

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • At least 2 years of related experience in International hotels
  • Strong Knowledge of Opera V
  • Good communication skills
  • Strong problem solving and handling complaints skills
  • Organized, responsible and independent
  • Fluent in English

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Trung cấp - Nghề
Không yêu cầu
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