Receptinonist

2 weeks ago

Hanoi, Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
  • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

Will be discussed during interview

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Hành chính Văn phòng,Hành Chính/Văn Phòng,Truyền Thông/Báo Chí,Truyền Thông/PR

Đại Học
Không yêu cầu

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