Customer Service Agent

2 weeks ago


Hanoi, Hanoi, Vietnam Công Ty Cổ Phần Thương Mại Điện Tử Greenmazing Full time

Mô tả công việc:

(Mức lương:
triệu VNĐ)

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • Coordinate with Suppliers and partners to update and monitor the Customer's orders ( Quality, Shipping Leadtime, Payment issue,etc)
  • Work closely with other departments if customers are having problems with the product (feedback, request,etc)
  • Other tasks assigned by the Supervisor/Leader.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

13th month, allowance, quarterly bonus, monthly bonus, team building, travelling, training
Soft skills, hard skills
Annual travelling

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Graduated from relevant majors Economic/English.
  • Good English communication skills (English: 6.5 IELTS or equivalent).
  • Proficient with Word, Excel, Google Sheet, and Customer service system ( Fresh desk, help desk,etc)
  • 6 months 1 year of experience in customer service is a plus.
  • Ability to stay calm when customers are stressed or upset.
  • Attention to detail and desire to learn.
  • High sense of responsibility and enthusiasm.
  • Have logical thinking, synthesis and problem solving skills
  • Be suitable with our three core values: sharing daring integrity
**Benefits:

  • Salary: 7M10M + Allowance
  • Bonus: Divide profits twice a year regarding the company's business performance
  • Vietnam Social Insurance Included
  • Individual opinions are heard and respected
  • Periodic mentoring program included
  • Humancentric and friendly working environment
  • Daily break time with free games and snacks.
  • WE WILL CONTACT SUITABLE CANDIDATES ONLY.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Thương Mại Quốc Tế,Xuất Nhập Khẩu

Trung cấp - Nghề
Không yêu cầu
  • Customer Service

    2 weeks ago


    Hanoi, Hanoi, Vietnam công ty tnhh công nghệ và giải pháp phần mềm crossian Full time

    ABOUT THE ROLE Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just the first 3 years. Our mission now is to build DTC brands and increase customer LTV by...


  • Hanoi, Hanoi, Vietnam Aloha Consulting Group Full time

    Receiving customers' & agents' inquiries and sending quotations (Air/Sea Export) to customers, agents. Smooth handling all nominated sea/air export shipment as per company's standard operating procedure. Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping Advice (export), Debit Note, Job Costing. Issue PO to Supplier base...

  • Customer Service

    2 weeks ago


    Hanoi, Hanoi, Vietnam Công Ty TNHH Siri Logistics Full time

    Job description:Salary: from 8 million VND or more (Excluding allowances and bonuses)Get information from sales/shipper/agent and check space with carrier/order with shipper/agentContact carrier to get booking accordingly.Check the information on booking and release to agent/ shipper, mention cut - off time: SI, VGM, CYResolve all issues of shipments...

  • Customer Services

    2 weeks ago


    Hanoi, Hanoi, Vietnam ITL Full time

    REQUIREMENTS: Coordination with Space Control & Sales for booking orientation & handle reservation Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition. Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies. AWB stock control. Arrange Cargo Loading Plan for flights and...


  • Hanoi, Hanoi, Vietnam ICONIC Co,.Ltd. Full time

    Job description: Receiving customers' & agents' inquiries and sending quotations (Air/Sea Export) to customers, agents. Smooth handling all nominated sea/air export shipment as per company's standard operating procedure. Issuance all relating documents including Booking Note, Invoice, Packing List, Shipping Advice (export), Debit Note, Job Costing. Issue PO...


  • Hanoi, Hanoi, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)The Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agents, and the operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

  • Customer Service

    2 weeks ago


    Hanoi, Hanoi, Vietnam Công ty TNHH Intertek Việt Nam - Hồ Chí Minh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Working with customers to handle test request for testing services of têxtiles or footwear Facilitate communication between lab and clients Collect test sample from suppliers and help to arrange lab test Release report to suppliers Handle data entry work Handle client enquiries Handle tasks from client...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Ceva Logistics Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Ocean Customer Service Administrator is responsible for implementation of the new customers and maintains the relationship with existing customers. They will be first contact of customers for problem solving, support and solution. Moreover, they also work closely with Procurement & Pricing Department to...


  • Hanoi, Hanoi, Vietnam Công Ty TNHH Extrans Việt Nam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Be in charge of sea/air export shipments to take care well of customers as being assigned. Having experience in checking price and space Prefer who has relationship with Shipping line/ Agent, airlines or coload agents Be responsible for implementing processes involved in a logistic operation and liaise...


  • Hanoi, Hanoi, Vietnam esoft systems Full time

    ABOUT ESOFTEsoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and...


  • Hanoi, Hanoi, Vietnam Công Ty TNHH Bảo hiểm Hanwha Life Việt Nam - Hồ Chí Minh Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Customer care services: Warmly receiving/welcoming customers either in direct contact or via telephone. Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally. Providing operations services (receiving insurance proposals, collecting premiums,...


  • Hanoi, Hanoi, Vietnam Hanwha Life Việt Nam - Tổng Đại Lý Bến Tre Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)Report to: Customer Services Assistant ManagerJob Description:Customer care services: Warmly receiving/welcoming customers either in direct contact or via telephone. Providing high quality services to customers by receiving and responding their inquiries skillfully and professionally. Providing operations...


  • Hanoi, Hanoi, Vietnam Công ty CP giao nhận vận tải Con Ong (Bee logistics) Full time

    JOB DESCRIPTION-**: Working time**:_ 1st month: 8 a.m - 12 p.m and 1:30 p.m -5:30 p.m (join training and work at Hai Phong branch) From 2nd month: 11 p.m - 7 a.m (working night shift at home, work online with American branch)-**: Jobs**:_ Control PO from the customers and closely working with customer for delivery to satisfy customer requirements. Making...

  • Guest Service Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Guest Service Agent

    2 weeks ago


    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Customer Service

    2 weeks ago


    Hanoi, Hanoi, Vietnam HRchannels Group - Headhunter Vietnam Full time

    HRchannels Group - Headhunter VietnamHà Nội View om MapPost Date: 10/04/2023Applications 0Views 32Job Detail: Offerd Salary (USD) Login to view salary Career Level Non Manager Experience 13 Years Gender Female Sector Hanoi, Bac Ninh, Hung Yen Industry Sales FMCG, Cosmetics/ Fashion/ Luxury, Sales Health Care ProductOur client is a foreigninvested company,...


  • Hanoi, Hanoi, Vietnam bellsystem24 vietnam Full time

    Location: The position is based at the 3rd floor, Trung Yen 1 Building, 1A Vu Pham Ham, Cau Giay, Hanoi.We are seeking aCustomer Support Representativeto handle incoming calls and provide assistance to our current customers. The main responsibilities include addressing customer- reported issues, facilitating SIM and phone replacements, and assisting...


  • Hanoi, Hanoi, Vietnam DKSH Full time

    Location:Yen Bai, VNJob SummaryProvide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelinesGeneral Responsibilities Support superior in managing daytoday operating expenditures against operating budgets to ensure efficient usage of resources Follow and...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Esoft Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)To provide customer care: Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event. Follow up proactively with production to "warn" customers on the delivery status and delivery difficulties....


  • Hanoi, Hanoi, Vietnam Rentokil Initial Full time

    _Handle Customer Service Activities_ Planning and contacting customer for daily service schedule:Manage service plan and documentation support: Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed. Sending visit notifications to customers on a monthly basic...