Guest Service Agent

1 week ago


Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.

  • Give guest complete and immediate attention to any complaint and request.
  • Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
  • Be knowledgeable about daily hotel operations, room information, and other services.
  • Strictly follow all cash handling and banking procedures.
  • Perform guest registration, room assignment and accommodate special requests of all guests.
  • Seek opportunities to up-sell to achieve individual target and team target.
  • Perform check-in and check-out for guests in accordance with hotel standards.
  • Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
  • Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.
  • Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.
  • Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
  • Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
  • Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
  • Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
  • Perform other tasks assigned by Supervisor and Upper Management.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • 02 months of probation with 100% salary & service charge
  • Full insurance package according to labour law & 24/7 insurance
  • Bonus for Public holidays and 13th month salary
  • Duty meal & uniform provided by Hotel
  • Review salary once a year/ review performance for career path development
  • Staff giving birth allowance/ Marriage allowance/ Funeral allowance
  • Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
  • Training opportunities
  • 8 hours per day
  • Free motorbike parking

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • One or two years' experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.
  • Diploma in Hotel Management or related discipline, Bachelor's degree preferred.
  • Extensive knowledge of Opera system and POS software and Computer skills
  • Good command of English and Vietnamese
  • Open-mindedness.

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Đại Học
Không yêu cầu
  • Guest Service Agent

    1 week ago


    Hanoi, Hanoi, Vietnam Khách Sạn Hà Nội Daewoo Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) 1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.Give guest complete and immediate attention to any complaint and request.Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and...

  • Guest Service Agent

    1 week ago


    Hanoi, Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Welcoming guestsBe well groomed at all time and maintain a friendly cheerful attitudeTo answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 timesCourtesy and politeness are to be observed at all times and freely communicate with guests. Give guests...

  • Guest Service Agent

    1 week ago


    Hanoi, Hanoi, Vietnam Novotel Hanoi Thai Ha Full time

    Job Description: To welcome and checkin guests and to provide personalized service to every guest, both local and international. To handle guestroom Key Cards, mails, messages and attend to guest inquires. To check out guests and ensure that all payments are collected.Work Experience Diploma in Tourism / Hospitality Management Minimum 1 year of relevant...


  • Hanoi, Hanoi, Vietnam Ascott Full time

    About UsWhen you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.Across a variety of roles...


  • Hanoi, Hanoi, Vietnam The Ascott Limited Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) We are looking Guest Service Officer (Receptionist) with the following responsibilities:Responsible for checking in guests such as registering and assigning rooms to guests and checking out.Manages guests' accounts and information, and apartment availability in the systemReceives and transmits messages to...


  • Hanoi, Hanoi, Vietnam Capella Hanoi Hotel Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.Be the champion of the hotel's offerings and...


  • Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPROPERTY DESCRIPTION:The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building...


  • Hanoi, Hanoi, Vietnam Khách Sạn Apricot Hotel Hà Nội Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) To have a throughout knowledge of product and services. Offer guests the best possible service through courteous and proper service. Handle all emergencies according to established procedures. Maintain and promote guest hospitality at all times. Ensure all residents and guest's complaints/requests are...


  • Hanoi, Hanoi, Vietnam Movenpick Hotel Hanoi Full time

    Job Description:Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.Receive meeting booking information from Executive Floor guests and arrange for guest accordingly.Be responsible for all issue funds, foreign currencies and all...


  • Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort Residence owners, vendors and guests. Open doors and assist Residence...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible for the quality of service provided to all guests throughout each touch point within the hotel. Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction at all times. Elevate guest experience via continuous improvement via innovation and outside in...


  • Hanoi, Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction at all times. Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed. Elevate guest experience via continuous improvement via innovation...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...


  • Hanoi, Hanoi, Vietnam intercontinental hanoi westlake Full time

    Co- ordinate and supervise all activities for Korean guests and other guests when needed Assist with check- ins/check- outs of Korean guests and other guests when needed Provide feedback from Guests to Front Office Manager for action Assist in any other duties when required by the Guest Relations Manager Attend recreation activities when necessary Plan and...


  • Hanoi, Hanoi, Vietnam Pan Pacific Hotels Group Full time

    VietnamPan Pacific HanoiRoomsJob Grade:Full TimeEnjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites.If you have a passion for the industry and are driven by the desire to create Service...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    _"The world is yours with Meliá"_Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global familyDiscover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...


  • Hanoi, Hanoi, Vietnam Công ty cổ phần đầu tư TCG Full time

    Mô tả công việc:(Mức lương: triệu VNĐ) Position of Guest Relation Officer - advanced English skillAre you a friendly and professional person who loves to provide excellent service and create memorable experiences for guests? Are you looking for an elegant and luxurious workplace with foreigner travelers? If so, we want you to join our team as a...


  • Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...