Assistant Guest Experience Manager

4 weeks ago

Hanoi, Hanoi, Vietnam Melia Hotels International Full time

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

We are looking for Assistant Guest Experience Manager - Melia Ba Vi Mountain Retreat

Mission:

Support the Operation Manager in ensuring that every guest receives exceptional service and enjoys a memorable stay. This role involves collaborating with various departments to anticipate and meet guests' needs, handling guest feedback and special requests with professionalism, and maintaining high service standards throughout the resort. The Assistant GEX Manager plays a key role in training and mentoring guest service staff, monitoring guest satisfaction scores, and implementing strategies for continuous improvement.

#LI-KN1

Main responsibilities:

Assist in overseeing daily operations to ensure a seamless and exceptional guest experience.

2. Collaborate with various departments to anticipate and meet guests' needs and preferences.

3. Handle guest feedback, complaints, and special requests promptly and professionally.

4. Contribute to the development and implementation of guest service standards and procedures.

5. Train and mentor resort's staff to maintain high service standards.

6. Monitor guest satisfaction scores and implement strategies for improvement.

7. Support the Operation Manage in developing and executing guest engagement activities and programs.

8. Ensure compliance with health and safety regulations and company policies.

Main requirements:

  • Minimum of 3 years of experience in international hotel brand as supervisor or 1 years exp as assistant manager.
  • Excellent customer service skills with ability to effectively manage complaints and resolve conflicts.
  • Candidates with a keen appreciation for luxury and sophistication are highly desired.
  • Good motivator, eanger to learn new things and connect with everyone.
  • Strong leadership and organizational skills, with ability to handle multiple tasks and work well under pressure.
  • Proficiency in Microsoft Office and hotel management software (e.g. Opera PMS).
  • Excellent communication skills in English and Vietnamese, both written and verbal.
  • Ability to train and develop the team.
  • Ability to work flexible hours, including weekends and holidays.
  • Familiarity with local area attractions and knowledge of local cultures is a plus.
  • Familiarity with cold weather in the North/mountain area of Vietnam.
  • Opportunity for growth into the GEX Manager.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

  • Assistant Guest Experience Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    _"The world is yours with Meliá"_Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global familyDiscover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...

  • Guest Experience Manager

    1 week ago

    Hanoi, Hanoi, Vietnam No 9 Cat Linh Street, Dong Da District, Hanoi, Vietnam Full time

    Job Description: To be responsible for receiving and escorting all VIP's and ensuring that they feel comfortable and welcome on arrival to hotel Ensure at all times maximum guest satisfaction through personal recognition to all guests along with VIPs, and repeat guests, and prompt cordial attention from arrival through departure To be also in charge of the...

  • Guest Experience Manager

    4 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Manager

    2 months ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction at all times. Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed. Elevate guest experience via continuous improvement via innovation...

  • Guest Experience Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Global Toserco-Khách sạn Pullman Hanoi Full time

    Mô tả công việc:(Mức lương: Thỏa thuận) Responsible for the quality of service provided to all guests throughout each touch point within the hotel. Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction at all times. Elevate guest experience via continuous improvement via innovation and outside in...

  • Guest Experience Expert

    1 week ago

    Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPROPERTY DESCRIPTION:The Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building...

  • Assistant Guest Relations Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Pan Pacific Hotels Group Full time

    VietnamPan Pacific HanoiRoomsJob Grade:Full TimeEnjoy the best views of West Lake at Pan Pacific Hanoi, your oasis of calm in a bustling city. No matter how long you plan to stay at our Hanoi hotel, you will find comfort and convenience in our rooms and serviced suites.If you have a passion for the industry and are driven by the desire to create Service...

  • Guest Experience Director

    4 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Director

    4 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Korean Speaking Guest Relations Officer

    1 week ago

    Hanoi, Hanoi, Vietnam intercontinental hanoi westlake Full time

    Co- ordinate and supervise all activities for Korean guests and other guests when needed Assist with check- ins/check- outs of Korean guests and other guests when needed Provide feedback from Guests to Front Office Manager for action Assist in any other duties when required by the Guest Relations Manager Attend recreation activities when necessary Plan and...

  • Guest Arrival Expert

    1 week ago

    Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Greet and escort Residence owners, vendors and guests. Open doors and assist Residence...

  • Recreation Experience Expert

    1 week ago

    Hanoi, Hanoi, Vietnam Marriott International, Inc Full time

    Job Number Job Category Golf, Fitness, & EntertainmentLocation The Ritz-Carlton Residences Hanoi, 22 Pho Hang Bai, Hang Bai, Hoan Kiem, Hanoi, Viet Nam, Viet Nam VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementProperty DescriptionThe Ritz-Carlton Residences, Hanoi will form an 8-storey standalone building consisting...

  • Assistant Sales Manager

    2 months ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Assistant Sales Manager

    4 weeks ago

    Hanoi, Hanoi, Vietnam Melia Hotels International Full time

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Service Officer

    1 week ago

    Hanoi, Hanoi, Vietnam Ascott Full time

    About UsWhen you build a career at Ascott, we want to bring out the best in you Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.Across a variety of roles...

  • Guest Service Agent

    1 week ago

    Hanoi, Hanoi, Vietnam Công Ty TNHH Quản Lý Bất Động Sản Highgate Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)Welcoming guestsBe well groomed at all time and maintain a friendly cheerful attitudeTo answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 timesCourtesy and politeness are to be observed at all times and freely communicate with guests. Give guests...

  • Assistant Housekeeping Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Khách sạn Wyndham Garden Hanoi Full time

    **Mô tả công việc**:(Mức lương: Thỏa thuận)- Monitor Housekeeping personnel to ensure guests receive prompt and courteous service.Điều hành nhân sự bộ phận đảm bảo dịch vụ khách được thực hiện ngay và đúng quy cách.- Schedule routine inspections by supervisors, of all housekeeping areas including occupied and...

  • Guest Relations Manager

    1 week ago

    Hanoi, Hanoi, Vietnam Navigos Search Full time

    Mô tả công việc:(Mức lương: triệu VNĐ)pMain Duties Manage Entertainment Place in 5 stars hotel in Vietnam Work with Taiwanese, Chinese, Korean and Japanese managers Responsibilities Greet guests on arrival and see them off. Introduce guests to the club's services and promotions. Contact, observe and take care of customers during the time guests...

  • Marketing Assistant Manager

    1 week ago

    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer: Training Bonus- house provided InsuranceOur client is a luxury Casino in Hanoi, a subsidiary 100% owned by foreign investors. They're running casinos for foreigners located in one of the 5-star luxury hotel in Hanoi and Ho Chi Minh. With the goal of building the casino become one of the biggest and modernist casinos in Hanoi and Ho Chi...