![Capella Hanoi Hotel](https://media.trabajo.org/img/noimg.jpg)
Senior Supervisor Reservation
2 weeks ago
Mô tả công việc:
(Mức lương:
Thỏa thuận)o Ensures consistent delivery of personalised service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.
- Be confident in answering questions regarding hotel's offerings, guest room features and emergency protocols.
- Be the champion of the hotel's offerings and local city's culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
- Assists in transferring interdepartment and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.
- Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
- Logs and organise wakeup call requests under the appropriate system and provide timely wakeup call service. Coordinate with the relevant department for special requests.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, persontoperson, and emergency calls.
- Effectively communicate with all departments for guest requests and ensures that proper recording of requests are logged in the appropriate system (e.g. KnowCross).
Chức vụ:
Trưởng nhóm/Trưởng phòng
Hình thức làm việc:
Toàn thời gian
Quyền lợi được hưởng:
- Competitive salary
- Participating in social insurance, health insurance and unemployment insurance at the contracted salary
- Enjoy monthly service fee with high rate
- Be rewarded on Holidays, New Year and special occasions of the year
- 13th month salary bonus according to revenue
- Participate in periodic team bonding activities
- To develop career in a dynamic and professional international working environment
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
- More than 3 years of experience working in a related position at 3 & 4 star hotel resorts or more.
- Good leadership and team management skills
- Ability to communicate, train, solve problems, handle situations quickly
- Work pressure
Yêu cầu giới tính:
Nam/Nữ
Ngành nghề:
Giám Sát Dịch Vụ,Kinh Doanh/Bán Hàng,Nhà Hàng/Khách Sạn,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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