Reservations Senior Staff

2 weeks ago


Hanoi, Hanoi, Vietnam Công ty TNHH Phát triển DT Việt Nam Full time
To receive reservations by mail, telephone, internet, direct booking & enquiries;

  • Checking all the extranets and OTA booking channels; taking care guests from OTA, check and answer review on OTA;
  • To make reservations for guests based on their various requirements and budgetary allowances.
  • To handle amendment, cancel, no show reservation, answering any questions from guests.
  • Upselling, when appropriate, by informing customers of additional services or special packages...
  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
  • To have an indepth knowledge and understanding of the operation of the business and services to ensure that you can respond to guest enquiries or offer them advice when necessary;
  • To cooperate with sales team and Front office to deliver excellent customer service;
  • Incharge of setting up or creating new Promotions, Packages and Group Master (if any);
  • To training/coaching the team as per the jobs skills and tasks
  • To report Reservations Supervisor, Director of Sales, General Manager
    ;
  • Other administrative tasks as required.
  • Others task assign by line manager.

Loại hình công việc:
Toàn thời gian

Lương:
₫ ₫ một tháng

Câu hỏi tuyển dụng:

  • Bạn có kinh nghiệm sử dụng phần mềm Opera System hay không?
Thời hạn xin việc 06/04/2023
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