Supervisor Executive Floor

2 weeks ago

Hanoi, Hanoi, Vietnam Movenpick Hotel Hanoi Full time

Job Description:

  • Grow and motivate team members through capability development.
  • Work closely with the Restaurant and Kitchen departments to prepare food and drinks for the Executive Floor dining room. Make sure food is always ready before serving time every day.
  • Understand thoroughly and adhere to the Hotel's policies and procedure, which include credit policies and cash handling responsibility.
  • Check, receive and handover the accuracy of the cash float, guest VAT invoice, miscellaneous vouchers. To sign for it in the control book and fully responsible for it during the shift.
  • Ensure daily posting of F&B bills, telephone bills, business center bills, etc. are posted into the Front Office computer system.
  • Greets all the guests in the courteous and friendly manner.
  • Assigns rooms for arriving guests. Special attention is given to Accor Members, VIP guests, repeat guest with special request.
  • Extend a personal service to the guests, and assist them in all their requirements.
  • Ensure all check out guest folio and account's copies are accompanied by supporting documents, bills, invoices, etc.
  • Receive and hold in safe custody all cash payments made by guests till the account is rendered.
  • Ensure that all Executive guest information and billing instructions received from reception/reservation are completed.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
  • Be fully conversant with hotel fire & life safety/emergency procedures.
  • Perform other reasonable duties assigned by the Management of the Hotel.
Work Experience

  • Diploma in Tourism/Hospitality Management
  • Minimum 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Selfmotivated and energetic
  • Must be wellpresented and professionally groomed at all times

Benefits:

Employee benefit card offering discounted rates in Accor Hotels worldwide

Develop your talent through learning programs by Academy Accor

Opportunity to grow within your property and across the world

Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability

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