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Reservation Officer

2 months ago

Hanoi, Vietnam Eastin Hotel & Residences Hanoi Full time

**Hạn nộp**: 15/08/2023

**Mức lương**: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
Quận Cầu Giấy - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Công ty Du lịch, lữ hành, phòng vé
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
26/07/2023 13:31
Mô tả công việc

**Duties and Responsibility**:
1. Follows standards as directed.

2. Conduct oneself in a professional manner at all times and adhere to the required conduct and House rules, fire regulations and department procedures.

3. Answer all incoming calls according to standards.

4. Completely knowledgeable with room types, rate categories, special rates and promotions, VIP and guest types for all reservations. Maintain a good knowledge of guest room and suite layouts. Completely familiar with policies and procedures regarding reservation procedures.

5. Sell Hotel rooms and services with a concern for both profit and guest satisfaction. Ensure all reservation calls are handled professionally and according to standards ensuring that the average rate is maximized.

6. Note bed types and other room preferences on guest file.

7. Give accurate confirmation, cancellation numbers to all callers placing and/or canceling reservations. Mail or fax, confirmations to all callers who request confirmation in writing.

8. Ensure that items not included in room rates and any special conditions are fully and clearly explained to the Guest.

9. Assist in maintaining a close working relationship with both the Sales and Front Office departments. Assist in ensuring group booking, contracts are entered into the PMS computer with full and correct information.

10. Keep the Sales Department informed as to occupancy commitments originated by conventions, tour groups, etc. Maintain an effective flow of communication from the Reservations Department to all other departments.

11. File back-up reports, group bookings, reservation printouts, etc. on a daily basis.

12. Answer all guest correspondence within one business day. Ensure that requested information is sent expeditiously to all inquirers.

13. Familiar with, and honor status controls and special conditions for companies/organizations that have “block space” with the Hotel.

14. Maintain office supplies at par levels. Re-order supplies as needed so as to maintain effective inventory and cost controls.

15. Answer all travel agent commission inquiries on a timely basis, according to all standards.

16. May be assigned other related tasks or responsibilities as required by Reservation Manager

Quyền lợi được hưởng
Lương cạnh tranh
Hưởng tiền phí dịch vụ trong thời gian thử việc
Hỗ trợ ăn theo ca,
Công ty cung cấp đồng phục, giặt là
Có cơ hội được thăng tiến lên các vị trí khác
Yêu cầu công việc
1. At least Bachelor degree in any field

2. At least 1 year experience in reservation, sales or front office

3. Strong in inter-personality

4. Proficiency in English communication

5. Strong in driving results.

Yêu cầu hồ sơ

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